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Member Since 12 Jul 2008
Offline Last Active Jul 19 2011 11:56 PM

Topics I've Started

Extremely Slow Lag Time Of 35 Plus Seconds.

05 July 2011 - 05:26 PM

Hello, I am wondering if anyone can help us figure out what is causing an extremely slow lag time of 35 seconds or more to serve a page on our web site www.imsplus.com ?

The site will work fine and serve pages within 1 to 2 seconds then out of nowhere it will take 30 to 45 seconds to serve a page and do so anywhere from a few hours to a day or so then it will go back to serving pages quickly for a few hours to up to 5 days. This is absolutely driving us crazy and tremendously hurting our business in the process. We clear caches, optimize the database, changed permissions and everything else that we can think of and it has no affect on the performance of the website and the lag continues to come and go. The lag does not affect the admin area of the cart or any .html pages within the site but rather just the front end of the site only.

I am running v.1.3.5-SP3 and have been doing so without problem for the last three years. We switched providers when securecarthost closed down and are now on with Martfox. I have seen the post on this forum which lists problems that are similar however the advice within does not improve anything. Any help on this topic would be greatly appreciated.