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Member Since 11 Feb 2008
Offline Last Active Oct 23 2012 05:56 AM

#147496 Siteground hosting is a disaster!

Posted by siteground on 22 October 2012 - 03:03 PM

Hello Albert,

We are very sorry to hear that you have experienced issues with SiteGround VPS hosting. Your case has been investigated and personally addressed by our Chief Technical Officer. You can see the details in a ticket in your SiteGround user area.

In short: last weekend there has really been a hardware failure on a VPS node that has affected you and several other customers. This issue has been worked on by our team in cooperation with the data center technicians and is already fixed. Additionally, we have investigated again all your specific issues reported before that failure. To address the occasional high load caused by slow MySQL queries we could recompile your PHP with DSO and can provide higher VPS solution. Both resolutions will be provided free of charge as a compensation for the problems you have been through.

We hope that you will review your ticket for full details and will approve the proposed plan of action for performance improvement.

Best Regards,
The SiteGround Team