Jump to content

  • You cannot start a new topic
  • You cannot reply to this topic

??HELP Cscart sending invoices out Rate Topic   - - - - -

 

Posted 27 July 2008 - 05:43 AM #1

Yesterday my cscart resent customers invoices that were 3 months old?? I have customers emailing me asking why are they getting rebilled etc? This is strange has anybody had this happen yet?

I havent sent the email/inovices but they are showing up in customer emails and in mines


ahhhhh Cancel this...

I didnt mark the order as completed, thats why the invoice receipt got resent

 

Posted 29 July 2008 - 07:57 PM #2

okay I take that back. This is happening on old Google checkout orders.

Somehow the orders are going from somehow it is going from completed -> processed and then when it does it re sends out invoices to the customers. The same old invoice not a new one..????

 
  • snorocket
  • Forum Janitor
  • Members
  • Join Date: 15-Mar 06
  • 2519 posts

Posted 29 July 2008 - 08:19 PM #3

in order statuses, http://demo.cs-cart....s&status_type=O, you need to uncheck notify customer for each status you don't want the customer to be notified...
SNOROCKET.COM, Now Accepting PRE-ORDERS:
Customer Service (Helpdesk) Addon for CS-Cart v4.3.1
Quote and Invoicing Addon for CS-Cart v4.3.1

 

Posted 29 July 2008 - 10:31 PM #4

No what I am saying its doing it even tho the customer hasnt ordered anything. Like i have orders from 3 months ago, and cscart is automatically putting the order in "processed" status and re emailing the customer their invoices. this is happening on 3 month old orders.

Also notify customer is already checked off but I still get the emails and my customers does too.

 
  • NinjaTech
  • Junior Member
  • Members
  • Join Date: 26-Jul 08
  • 4 posts

Posted 29 July 2008 - 11:09 PM #5

I am testing and setting up my cart. But I too am getting customer emails for declined orders where the "Notify customer" is not checked. However "Notify supplier" is checked and I am not unchecking that but why would that send an email to the customer?

 

Posted 31 July 2008 - 01:26 AM #6

anybody?? Please. Only google checkout orders are going from completed to process by itself??