I have an Australian-based client with a CS-Cart storefront that has expressed some concern with the impact of the Russian/Ukranian conflict. Specifically potential sanctions that might affect the license validation process or the ability to receive updates & support.
Leaving aside updates & support, would there be any techincal reason to be concerned about the short-medium term outlook?
good question...
Did you not get the email from the CS-Cart CEO dated March 3?
Included here in case you didn't.
Our vision and guarantees for an uninterrupted provision of services
Hello,
In this message, I would like to comment on the current political situation around Russia and Ukraine as the conflict may raise questions on the stability of our services. I’ll tell you more about our company and discuss the measures we’ve taken to eliminate any risks for your business.
We are against this war in Ukraine and any other military conflicts and wars. There is no excuse for what’s happening with people’s lives. We have colleagues and partners in Ukraine and we feel their personal tragedy.
CS-Cart has been in business for 16 years internationally with customers in 170 countries. For all these years we’ve been utilizing technological advances to help people implement their ideas, achieve their ambitions, and make their dreams come true. And we continue doing it with more effort.
I’d like to discuss our company and our obligations, and assure you of the measures in place to protect your business.
How your data is secured
The main thing is that our clients' data are stored on their own servers, which means our e-commerce software operates fully independently.
Our Help Desk communication history from cs-cart.com is stored on EU and US-based servers. We do not receive transaction data (credit card details or any other sensitive data) in line with PayPal and BlueSnap payment system policies.
We also provide our own optional hosting solution that utilizes data centers worldwide—outside Russia. For more details please read about the security measures taken by the CS-Cart team.
How we accept payments
You can securely pay for the CS-Cart products and services with PayPal and Bluesnap, or transfer the payment right to our USA-registered bank account. Consequently, there should be no issues with payment transactions.
Where CS-Cart team members are located
We have a financial office in the USA, but CS-Cart is a geographically dispersed team. Its employees are located around the world including the United States, Russia, Ukraine, Belarus, Uzbekistan, Portugal, and Sri Lanka.
What obligations we have
Our company has been operating since 2005, and we have a huge customer base in 170 countries. This is a great responsibility: data security and the stable operation of CS-Cart users’ web stores and marketplaces are both top priorities for us. Our customers have never suffered from political issues.
We feel utmost confidence in putting our reputation at stake by stating we guarantee uninterrupted provision of services according to our license agreement.
Sincerely yours,
Ilya Makarov
CS-Cart CEO
We do offer an add-on that can enable PDF rendering on our Dutch servers (against payment ofcourse), if that is of any interest.
Did you not get the email from the CS-Cart CEO dated March 3?
Hmmm I didn't, actually!
Thanks for that.
It would have been good if that published that to their blog for public interest.
How about the addons (and support for them) provided by Russian and Ukrainian developers? It would be great to know if any of them are currently facing issues or estimate not being able to sell and support their products in future.
How about the addons (and support for them) provided by Russian and Ukrainian developers? It would be great to know if any of them are currently facing issues or estimate not being able to sell and support their products in future.
Our company continues to provide service and support to the full extent