Hi guys,
I have been uploading products these days. I remember i set the shipping method correctly a month ago and i did test the rate it worked fine. However, after i uploaded some more products, today i was checking if everything works smoothly at the checkout, without no doubt my shipping method became free shipping....
I did not do anything about shipping these days, i just save data and files. Could anyone tell me how to fix the issue?
Hello
Do you have free shipping marked with each product?
Best regards
Robert
Hi Robert,
Thank you for your reply.
No, I did not mark free shipping for my product. The strange thing is that after I re-tested last night, the shipping rates are showing as normal again, I just logged out/in my account. Now, it starts showing free shipping again after I add a new item in the cart. I'm sure everything in the cart are with weight, and I did not set free shipping option.
Thanks,
Hello
Do you have free shipping marked with each product?
Best regards
Robert
Hey,
I checked and no i did not select that option for my product... and i did set the weight for my items.
I think I did not set this wrong,
Thanks for your reply!
check you havent ticked this in error
Check.. now it has shipping fee again.. https://prnt.sc/GQ3_o-2RwL2c
Hi Robert,
Thank you for your reply.
No, I did not mark free shipping for my product. The strange thing is that after I re-tested last night, the shipping rates are showing as normal again, I just logged out/in my account. Now, it starts showing free shipping again after I add a new item in the cart. I'm sure everything in the cart are with weight, and I did not set free shipping option.
Thanks,
I tested and it seems from 1.01-20Kg, the shipping is free. If weight over 20 or equals to 1kg , there is shipping fee.
Hello
Do you have free shipping marked with each product?
Best regards
Robert
Please help, and check this photo, is there anything wrong ? https://prnt.sc/L4SIWEGF3b1b
if you want to check more, i would like to show you. i need to fix the issue urgently
Thank you very much!
Hello
Do you have free shipping marked with each product?
Best regards
Robert
Hello
On this picture i see that shopping is $98
Where is free?
Best regards
Robert
I have fixed the issue. Thanks anyway!
Hello
On this picture i see that shopping is $98
Where is free?
Best regards
Robert
What was the reason?