Poor Service From Ecomm - Need Help

Poor Service from Ecomm - need help

I paid Ecomm to upgrade my store and the upgrade is mostly OK but when I started to check the details I found some problems which needed to be fixed.

They said the problems were fixed and more than once I told them that they were not and sent screen shots to prove it.

We started going in a circle so I asked the assigned developer to contact his manager who I assume is more experienced -and the developer simply ignored my request - this is a big problem.

I am easy going when things need to be fixed and the developer politely works with me. As I have been with CS cart since version one and have seen great developers and not so great ones - but the key point is politeness and the willingness to communicate...

My request for help today is does anyone know the name and email address of the owner of Ecomm?

I have a feeling that when he hears about this situation he will want to quickly help. I am trying to finish before Christmas...

Thank you!

first time Ive heard this about tecomlabs, usually very good.

he is a member on this forum search there and send pm

first time Ive heard this about tecomlabs, usually very good.

he is a member on this forum search there and send pm

Thank you for the idea.

Someone named Nikita emailed and amazingly ignored my comments about the rudeness of their staff and ignored my screenshots showing the problem very frustrating... He acted like all was well.

Sad because I had heard good things about them and they try to help on the forum.

For many years I had a freelance guy working for me doing all my upgrades etc and he lived just down the street from me it was a pleasure working with him. Then his career changed having a hard time finding someone just as easy to communicate with who does a good job...