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Can't Process Any Payments Rate Topic   - - - - -

 
  • Ghiyas
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Posted 18 October 2021 - 02:43 PM #1

Hello,

 

I have moved to a new server (my hosting provider copied everything from the old to new server) and now we cannot process any card or PayPal payments.

 

It appears that any "online" payment won't work, but offline payments (such as cheque or cash) do work

 

Any ideas please?



 
  • Ghiyas
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Posted 18 October 2021 - 03:07 PM #2

Could it be to do with file permissions?



 
  • Ghiyas
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Posted 18 October 2021 - 04:04 PM #3

I have also noticed customers get  Sorry, the anti-bot validation has failed. Please try again.  when they try to log into the website. This doesn't happen when I disable Google reCAPTCHA



 
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Posted 19 October 2021 - 04:59 AM #4

Did you change domain as well?


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Posted 19 October 2021 - 06:58 AM #5

Did you change domain as well?

 

No the domain name is still the same but the IP address of the server has changed  We also had to update the version of cPanel 



 
  • Ghiyas
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Posted 19 October 2021 - 07:56 AM #6

I've also now noticed that if I try to download a PDF invoice or dispatch note, it just shows a white blank screen and doesn't do anything.



 
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Posted 19 October 2021 - 01:24 PM #7

At first try to delete the var/cache directory manually


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Posted 19 October 2021 - 02:06 PM #8

The webserver engineers found the issue, the resolv.conf file was empty



 
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Posted 20 October 2021 - 05:10 AM #9

Thank you for keeping us updated


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