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Print Invoice Pdf Not Working Rate Topic   - - - - -

 
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Posted 24 July 2021 - 05:27 AM #1

Print Invoice PDF not working

 

Interestingly I have used CS Cart for years with no problem with this feature and about a week ago it suddenly stopped working.

 

I would select Print Invoice PDF on the order page and usually it gets saved to my download folder and then I use this to create a DHL label. Now a file is created but it is empty.

 

I checked error logs and memory and hard drive space and all the normal possibilities with no luck.

 

I am using a workaround for the moment where I go to print a paper invoice but in the normal print menu I select save for PDF and save to my download file with no problem.

 

This problem occurs on different computers both Apple and PC so it is either a software problem or server problem - I guess... But no software changes at all recently.

 

Anyone have an idea?

 

Many thanks for all help!


Version 4.9.2


 
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Posted 26 July 2021 - 05:34 AM #2

Please contact support team. There was a problem with the server which is used to print pdf documents. But as far as I know, they fixed it


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Posted 26 July 2021 - 10:09 AM #3

Ecom,

 

 

Thank you very much for letting me know!

 

I wonder why CS Cart didn't send out an email letting everyone know??


Version 4.9.2


 
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Posted 26 July 2021 - 10:32 AM #4

Confirmed working now.

 

Hours of work lost because CS Cart did not have the courtesy to let us know...


Version 4.9.2