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"contact Customer" On Any Order Is Not Sending The Email Notice To The Customer Rate Topic   - - - - -

 

Posted 14 July 2021 - 07:36 PM #1

Greetings, we recently switched servers and upgraded to CS-Cart 4.13.1.SP2 and recently noticed if you go to any order as the Admin, and click on "Contact customer" from the gear on the upper right area, you can start a communication with the customer in the "Message center".

The message is created as a chat with the customer linked to that order, but the email that goes out to let them know a message was created does NOT go to the customer, instead, it sends the email notice to the Admin email address only. (it should be going to the customer's email address in the order)

 

If the cusotmer contacts us first through the "Start Communication" area and we reply through the "Message center" area, that email notification will go out to the customer letting them know a new message is waiting for them.

 

Does anyone else have this issue and/or know of any fixes for it.  

 

Thanks!



 
  • tbirnseth
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Posted 18 July 2021 - 06:57 PM #2

Seems you should submit this to bugtracker....


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Posted 18 July 2021 - 09:32 PM #3

Thanks for the suggestion.  Unfortunately the Bug tracker button near the top area says "Cannot start a new Issue".  I must not have enough permissions to report it there(?)



 
  • eComLabs
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Posted 19 July 2021 - 05:40 AM #4

Thanks for the suggestion.  Unfortunately the Bug tracker button near the top area says "Cannot start a new Issue".  I must not have enough permissions to report it there(?)

 

Please contact Cs-Cart HelpDesk and ask them to remove your account from the trial users group


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Posted 19 July 2021 - 07:35 PM #5

Thanks for the heads up!  Will do... ;)