Jump to content

  • You cannot start a new topic
  • You cannot reply to this topic

Rma Refund Not Working As Expected Rate Topic   - - - - -

 
  • akashv
  • Newbie
  • Trial users
  • Join Date: 25-May 21
  • 4 posts

Posted 28 May 2021 - 03:25 AM #1

Greetings,

 

Just recently we encountered a huge issue in RMA (return / refund module). When a refund request is initiated and approved , Only products' actual price is returned to customer , the tax amount taken from customer is left to our payment account (we use stripe connect for our multivendor store).

 

For example if i purchase 3 pens of $1 each. my order total is $3. and 2% tax which will be $0.06. So customer pays $3.06 . But when a refund request is initiated by customer , he only gets $3 back. 

 

Also if customer asks for a refund on a single pen , he should be getting $1.02  back. 

How can we make a total refund including tax amount ? 

 

Do anyone have solution to this ? or there is a better alternative to RMA on marketplace?

 



 
  • Cindy
  • Member
  • Members
  • Join Date: 19-Jan 15
  • 41 posts

Posted 19 July 2021 - 08:28 PM #2

I've been trying to figure this out as well.  Can anyone answer this?