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Multiple Tracking Numbers? Rate Topic   - - - - -

 
  • IsItFast
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Posted 19 April 2021 - 08:08 PM #1

I rarely need this but I don't understand why there isn't an option to add more than one tracking number?  Surely others ship orders in multiple shipments?  And when we need to reship it would be nice to be able to put that tracking number in too.  I have to be missing something somewhere right?


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  • automatednow
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Posted 19 April 2021 - 09:13 PM #2

When you have an order with multiple items, you can choose only to ship 1 item on Monday, on Tuesday when you ship the remaining items there will be a second tracking number attached to the order, it definitely supports multiple tracking numbers, I use this all the time.  You just can't re-ship the same items that is already shipped out within that order.



 
  • chrisjordan
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Posted 19 April 2021 - 11:57 PM #3

If you have a multi-item order, you can opt to ship just one item on Monday, and the remaining items will be shipped on Tuesday, with a second tracking number added to the order. It certainly supports multiple tracking numbers, and I use it all the time. You simply cannot re-ship goods that have already been shipped out of that order.



 
  • memel
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Posted 20 April 2021 - 01:48 PM #4

How to add multiply tracking for 1 order sent 2 boxes separate?



 
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Posted 20 April 2021 - 01:54 PM #5

Just create 2 shipments

 

https://docs.cs-cart...ents/index.html


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Posted 20 April 2021 - 06:54 PM #6

While I appreciate the input, I still don't see any place I can add another shipment or tracking number (the reason for this post).  Can someone screenshot where this would be.  The docs eComLabs sent doesn't seem to show how to add another shipment but simply look up an existing one.  It seems the only thing I can do is replace a tracking number with a new one.


V4.11.4.SP3 with about 15,000 highly customizable products. Several mods done....some of which now come standard with CS now. (Started with V1.3.5)

V3.0 in a few other small stores.


 
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Posted 21 April 2021 - 04:30 AM #7

Yes, one shipment = one tracking number. Each box should be considered as separate shipment in your case


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Posted 21 April 2021 - 11:58 AM #8

I enter them together separated by a comma.



 
  • memel
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Posted 21 April 2021 - 01:55 PM #9

Yes, one shipment = one tracking number. Each box should be considered as separate shipment in your case

 

I am a bit lost. Could you let me know how to create second shipment? I don't see any option.



 
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Posted 21 April 2021 - 08:44 PM #10

Yes, one shipment = one tracking number. Each box should be considered as separate shipment in your case

I only see one box and don't see a way to add another.


V4.11.4.SP3 with about 15,000 highly customizable products. Several mods done....some of which now come standard with CS now. (Started with V1.3.5)

V3.0 in a few other small stores.


 
  • automatednow
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Posted 22 April 2021 - 04:32 AM #11

I only see one box and don't see a way to add another.

 

You need to use the "create detailed shipment" button at the bottom right of the order, see image.

Once you are there, you can choose to only ship QTY 1 of the 2 items for example, allowing a 2nd tracking number to be added later.

Attached Thumbnails

  • deatiled shipment.png


 
  • IsItFast
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Posted 22 April 2021 - 05:40 PM #12

You need to use the "create detailed shipment" button at the bottom right of the order, see image.

Once you are there, you can choose to only ship QTY 1 of the 2 items for example, allowing a 2nd tracking number to be added later.

Yes, but that disappears after I have already shipped the order.  That is where the problem begins.  Sometimes we need to reship something (thanks to UPS or USPS losing or damaging it; or even a mistake of our own).  So right now as a workaround  we put this in the staff only notes but if the customer logs in to see the new tracking number it isn't there nor are they sent the new tracking number when we ship.  It seems like there should be some type of solution for this other than manually doing it.


V4.11.4.SP3 with about 15,000 highly customizable products. Several mods done....some of which now come standard with CS now. (Started with V1.3.5)

V3.0 in a few other small stores.


 
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Posted 23 April 2021 - 02:33 PM #13

As a workaround, edit order, add required items with zero prices and create new shipment for them


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Posted 23 April 2021 - 09:02 PM #14

As a workaround, edit order, add required items with zero prices and create new shipment for them

That's nice! Will have to try that on the next one.  I would think there would be an add-on for something like this.


V4.11.4.SP3 with about 15,000 highly customizable products. Several mods done....some of which now come standard with CS now. (Started with V1.3.5)

V3.0 in a few other small stores.