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No More Cart Demo? Rate Topic   - - - - -

 
  • Jim01
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Posted 18 April 2021 - 02:38 PM #1

Where is the demo? Why?

 

demo.cs-cart.com



 
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Posted 19 April 2021 - 05:39 AM #2

WOW! Hope this is temporary issue


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  • Darius
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Posted 19 April 2021 - 06:32 AM #3

at least dev demo still working :D



 
  • Jim01
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Posted 19 April 2021 - 10:19 AM #4

at least dev demo still working :D

 

True but we can't relay on it to compare and possibly confirm bugs and issues. Hope it's not another "improvement"  ;)



 
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Posted 19 April 2021 - 10:54 AM #5

True but we can't relay on it to compare and possibly confirm bugs and issues. Hope it's not another "improvement"  ;)

maybe they will put new skin on like on ru build..

 

https://demo.cs-cart.ru



 
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Posted 19 April 2021 - 12:09 PM #6

maybe they will put new skin on like on ru build..

 

https://demo.cs-cart.ru

 

I don't think so but even if they want to put new theme, this is not a reason to redirect to personalized demo page. Besides, if I remember well, Russian version of cart comes with one of these two themes from AB.BTW, some time ago someone from cs-cart said they have nothing to do with AB or Simtech devs  :grin:



 
  • ikoshkin
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Posted 21 April 2021 - 11:42 AM #7

For the moment, only the personalized demos of marketplaces and single-seller stores are available. That change was intended, and is a part of SEO optimization of the site. I'm sorry for any inconvenience that may cause. Many of us have used those demos extensively over the years, so it's a bit sad to see them go, even if it's ultimately for the best.
 
For confirming and reporting issues, it's always best to contact Customer Care via Help Desk. Previously, "it does work on the demo" was a quick way to verify that a problem might be related to custom code or third-party add-ons. However, that also meant that the client—who had already spent some time at the bug tracker to check and report the issue—wouldn't get the solution from the bug tracker, and would have to use resort to Help Desk anyway. So, in a way, it eliminates the extra step and the associated delays in investigating and solving the problem. In most cases, it should be our specialists' job to investigate the behavior on a clean installation.
 
Dev demos still remain as a way to see how the future version works right now, and whether or not an issue has already been addressed in a future version. This has helped us already (for example, with the upcoming revamped product reviews).
 
 

someone from cs-cart said they have nothing to do with AB or Simtech devs


It's a side topic, but I can attest: that someone told you the truth. :) Different companies, different people, sometimes even different countries.

 
  • Jim01
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Posted 21 April 2021 - 10:24 PM #8

For the moment, only the personalized demos of marketplaces and single-seller stores are available. That change was intended, and is a part of SEO optimization of the site. I'm sorry for any inconvenience that may cause. Many of us have used those demos extensively over the years, so it's a bit sad to see them go, even if it's ultimately for the best.
 
For confirming and reporting issues, it's always best to contact Customer Care via Help Desk. Previously, "it does work on the demo" was a quick way to verify that a problem might be related to custom code or third-party add-ons. However, that also meant that the client—who had already spent some time at the bug tracker to check and report the issue—wouldn't get the solution from the bug tracker, and would have to use resort to Help Desk anyway. So, in a way, it eliminates the extra step and the associated delays in investigating and solving the problem. In most cases, it should be our specialists' job to investigate the behavior on a clean installation.
 
Dev demos still remain as a way to see how the future version works right now, and whether or not an issue has already been addressed in a future version. This has helped us already (for example, with the upcoming revamped product reviews).

 

SEO optimization? wow!

 

It sounds more like someone put lots of time and effort in finding way to not let credits to get rusty and dusty   :D

Other than that - no demo sucks big time. It wasn't used by customers only but - anyway. 



 
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Posted 21 April 2021 - 10:26 PM #9

It's a side topic, but I can attest: that someone told you the truth. :) Different companies, different people, sometimes even different countries.

 

right..... 

 

I like people with sense of humor and yes - it's a side topic  ;)



 
  • tbirnseth
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Posted 22 April 2021 - 07:09 PM #10

For confirming and reporting issues, it's always best to contact Customer Care via Help Desk. Previously, "it does work on the demo" was a quick way to verify that a problem might be related to custom code or third-party add-ons. However, that also meant that the client—who had already spent some time at the bug tracker to check and report the issue—wouldn't get the solution from the bug tracker, and would have to use resort to Help Desk anyway. So, in a way, it eliminates the extra step and the associated delays in investigating and solving the problem. In most cases, it should be our specialists' job to investigate the behavior on a clean installation.

 

Hmm, then why not fix the bug tracker to actually show the progress of defects through "the process" and with pointers to the actual solution(s)?  People have been asking for transparency for over 10 years to no avail.  Look at defect tracking/reporting for major software outlets (mozilla, etc.).  When you submit a defect report there, you see notification of all assignments/progress as it works itself through the process.

 

You rely too much on helpdesk and they in turn deflect issues they don't understand or that are design defects.


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  • Jim01
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Posted 23 April 2021 - 11:33 AM #11

Hmm, then why not fix the bug tracker to actually show the progress of defects through "the process" and with pointers to the actual solution(s)?  People have been asking for transparency for over 10 years to no avail.  Look at defect tracking/reporting for major software outlets (mozilla, etc.).  When you submit a defect report there, you see notification of all assignments/progress as it works itself through the process.

 

You rely too much on helpdesk and they in turn deflect issues they don't understand or that are design defects.

 

Unfortunately the list of priorities is quite different on the other side. I expect to see more changes in their business strategy in near future but I do not expect to see fixing bugs, problems and major design flaws without breaking what already works.