Entering Different Shipping Address For One Time Order?

I have a long-time customer who has an account on our web site. Some time back he placed an order that he wanted shipped to a friend. So he entered that information in the ship-to section.

Today, he returned to the site to place an order to be shipped to himself, only to find he could not log in. The site said that his email address didn't exist on our site. Apparently, when he entered the friend's details, he also entered their email address.

So today he ended up placing the order as a guest.

I went into his account and changed the shipping address back to his home address, and entered his email address in the email address field.

So all is well for now, but how can he avoid this in the future? How can he place an order and have it shipped to a friend without those details hijacking his account?

Thanks in advance.

This is one of many "work as designed" issues with the not so new anymore lite-checkout.

You are lucky this was a loyal customer. Many will just quietly abandon all, go elsewhere and you'll never know why they did so.

So you are saying this is how it's supposed to work? Wow!

Isn't there a setting to allow users to have multiple shipping addresses? Probably in Settings->General

Isn't there a setting to allow users to have multiple shipping addresses? Probably in Settings->General

Yep! You are so right! Thank you so much!

So you are saying this is how it's supposed to work? Wow!

This is not how it should work. It's just designed to work this way.

Isn't there a setting to allow users to have multiple shipping addresses? Probably in Settings->General

[attachment=14950:User addresses.png]

This brings some other problems though. For sure it's better than single address for customers.

User addresses.png