Customer Emails Changing To Be In @example.com Domain

General General Questions
1

Hi all,

recently I have noticed a pretty major issue in our Cs-Cart.

Almost all our customers email addresses changed to for example: john-doe-1234567@example.com instead of be john.doe@gmail.com for example. (see attachment)

This is affecting all communication between us and the customers as order confirmation emails or invoices not going to the right email addresses.

This issue affect all new customers and most of the old customers.

Did any of you have similar issue?

I will appreciate any help.

Screenshot-2021-02-23-094908.jpg

2

Did the Required option is enabled for the e-mail field in checkout blocks?

3

Did the Required option is enabled for the e-mail field in checkout blocks?

Yes it is.

4

It added those numbers to their email addresses? That is very strange.

5

Here was few topics already about it. Happened to me also. What I did? I changed email field with different ID on checkout layout. Worked for me.

6

It added those numbers to their email addresses? That is very strange.

yes it's adding random number to it.

Here was few topics already about it. Happened to me also. What I did? I changed email field with different ID on checkout layout. Worked for me.

How did you change the email field ID on checkout layout? I can't see any options to do that?

7

yes it's adding random number to it.

How did you change the email field ID on checkout layout? I can't see any options to do that?

In checkout layout I have removed from Customer information email field with ID82 and added in Address email field with ID33 in my case. In yours might be different IDs.

8

Please try the following solution

https://forum.cs-cart.com/topic/61018-customers-email-is-not-captured-correctly-in-the-order-details-page/#entry335510

9

In checkout layout I have removed from Customer information email field with ID82 and added in Address email field with ID33 in my case. In yours might be different IDs.

Thanks :)

This make sense. I will try it, thanks :)

10

Running to the same issue but the solution link is not working.

Could you please relink?

11

Running to the same issue but the solution link is not working.

Could you please relink?

It works for me. Please try again