Jump to content

  • You cannot start a new topic
  • You cannot reply to this topic

Customer Emails Changing To Be In @example.com Domain Rate Topic   - - - - -

 
  • yebnisekawe
  • Member
  • Trial users
  • Join Date: 07-Jan 21
  • 21 posts

Posted 24 February 2021 - 08:32 AM #1

Hi all,

 

recently I have noticed a pretty major issue in our Cs-Cart. 

 

Almost all our customers email addresses changed to for example: john-doe-1234567@example.com instead of be john.doe@gmail.com for example. (see attachment)

 

This is affecting all communication between us and the customers as order confirmation emails or invoices not going to the right email addresses.

 

This issue affect all new customers and most of the old customers.

 

Did any of you have similar issue?

 

I will appreciate any help.

Attached Thumbnails

  • Screenshot-2021-02-23-094908.jpg


 
  • eComLabs
  • CS-Cart Expert
  • Authorized Reseller
  • Join Date: 27-Jan 14
  • 21715 posts

Posted 24 February 2021 - 01:10 PM #2

Did the Required option is enabled for the e-mail field in checkout blocks?


GET A FREE QUOTE | CS-Cart Add-ons | CS-Cart Licenses | CS-Cart Development | CS-Cart Design | Server Configuration | UniTheme and YOUPI
CS-Cart                USD 345     Multi-Vendor              USD 1250    Multi-Vendor PLUS           USD 3100 (2775)
CS-Cart Ultimate  USD 775     CS-Cart + YOUPI      USD 545      Multi-Vendor Ultimate       USD 7500 (6000)

 
  • yebnisekawe
  • Member
  • Trial users
  • Join Date: 07-Jan 21
  • 21 posts

Posted 24 February 2021 - 01:57 PM #3

Did the Required option is enabled for the e-mail field in checkout blocks?

 

Yes it is.



 
  • Flow
  • Super Duper and Amazingly Sexy Senior
  • Members
  • Join Date: 13-Oct 10
  • 2391 posts

Posted 24 February 2021 - 01:58 PM #4

It added those numbers to their email addresses? That is very strange.


When life hands you lemons, bring on the Tequila baby!


 
  • memel
  • Senior Member
  • Members
  • Join Date: 29-May 17
  • 287 posts

Posted 24 February 2021 - 02:20 PM #5

Here was few topics already about it. Happened to me also. What I did? I changed email field with different ID on checkout layout. Worked for me.



 
  • yebnisekawe
  • Member
  • Trial users
  • Join Date: 07-Jan 21
  • 21 posts

Posted 24 February 2021 - 03:22 PM #6

It added those numbers to their email addresses? That is very strange.

yes it's adding random number to it.

 

 

Here was few topics already about it. Happened to me also. What I did? I changed email field with different ID on checkout layout. Worked for me.

How did you change the email field ID on checkout layout? I can't see any options to do that?



 
  • memel
  • Senior Member
  • Members
  • Join Date: 29-May 17
  • 287 posts

Posted 24 February 2021 - 04:17 PM #7

yes it's adding random number to it.

 

 

How did you change the email field ID on checkout layout? I can't see any options to do that?

 

In checkout layout I have removed from Customer information email field with ID82 and added in Address email field with ID33 in my case. In yours might be different IDs.



 
  • eComLabs
  • CS-Cart Expert
  • Authorized Reseller
  • Join Date: 27-Jan 14
  • 21715 posts

Posted 25 February 2021 - 06:07 AM #8

Please try the following solution

 

https://forum.cs-car...ge/#entry335510


GET A FREE QUOTE | CS-Cart Add-ons | CS-Cart Licenses | CS-Cart Development | CS-Cart Design | Server Configuration | UniTheme and YOUPI
CS-Cart                USD 345     Multi-Vendor              USD 1250    Multi-Vendor PLUS           USD 3100 (2775)
CS-Cart Ultimate  USD 775     CS-Cart + YOUPI      USD 545      Multi-Vendor Ultimate       USD 7500 (6000)

 
  • yebnisekawe
  • Member
  • Trial users
  • Join Date: 07-Jan 21
  • 21 posts

Posted 25 February 2021 - 09:06 AM #9

In checkout layout I have removed from Customer information email field with ID82 and added in Address email field with ID33 in my case. In yours might be different IDs.

 

Thanks :)

 

 

Please try the following solution

 

https://forum.cs-car...ge/#entry335510

 

This make sense. I will try it, thanks :)