Is anyone else having this issue?
Ship station is the most popular shipping platform in the US. Surely there are CS cart users here who can comment on if there is an issue present??
Pulling out my hair here and I could really use some guidance (or at least confirmation that I'm not crazy).
Yes, I did try those things (SS support is terrible).
What I was hoping for is someone to say either "I'm having the same issue" or "I'm able to connect just fine". Then I'd know if I'm barking up the wrong tree or not.
With 200+ views of this thread, it's kinda disappointing that there are no US-based CSC users that can comment?
Yes, I did try those things (SS support is terrible).
What I was hoping for is someone to say either "I'm having the same issue" or "I'm able to connect just fine". Then I'd know if I'm barking up the wrong tree or not.
With 200+ views of this thread, it's kinda disappointing that there are no US-based CSC users that can comment?
When you say you can't connect, what happens when you try to refresh order page? getting an error of some sort? I am not having any issues but I am on 11.4 I have not upgraded to 12.1 yet.
Yes, I did try those things (SS support is terrible).
What I was hoping for is someone to say either "I'm having the same issue" or "I'm able to connect just fine". Then I'd know if I'm barking up the wrong tree or not.
With 200+ views of this thread, it's kinda disappointing that there are no US-based CSC users that can comment?
I'm having an issue with ss too. It had been working fine for years but stopped importing orders on Monday. No error is reported in Shipstation, it just doesn't import any orders. The php error log shows this error which I think is the cause of the problem:
PHP Catchable fatal error: session_regenerate_id(): Failed to create(read) session ID: user (path: /tmp)
Does your log show this too?
Hosting company is no help and no response from Shipstation forum yet.
EDIT:=========================================
Actually, I made a mistake. The orders are showing up in Shipstation under "Awaiting Payment". For some reason, Shipstation thinks the orders are unpaid even though all of them were.
Howdy folks! We are considering CS-Cart for our startup but we're nervous about the strength of the ShipStation integration with the newest CS release. Latest version number is not listed on SS support site and found another thread talking about how the integration broke in Feb 2021.
Can anyone please confirm SS is behaving normally with the newest edition of CS?
Many thanks in advance!
It was working alright for me for several years. But I just canceled them yesterday and changed to Shippo. The USPS Priority Mail rates were $1 higher per package in Shipstation for the size/weight I ship the most (14x4x4, 4lbs)! But, as far as I know, no Shippo plugin exists for CSC. But it has a well-documented api that is fairly easy to implement and it's also easy to do csv import/export. Also, PirateShip seems to have the same rates as Shippo and costs nothing but csv import/export is apparently the only option for CSC.
I have an ongoing support ticket with SS on this issue. 2 weeks ago they updated it to assure me that it was going to be a priority for early 2022.
If you decide on using CSC, I'd recommend waiting until SS gets the integration fixed. I tried a couple of other providers over the past several months and they cannot hold a candle to SS.
It is not too hard to manually export orders from CSC and then import them into SS via Excel. Just takes a few minutes and it's pretty clean. The only drawback is the order details (SKUs, quantities, images, etc) don't get imported. Just the total, order number, and customer info.
If you need help, you can contact me privately for more info.
Thanks for the responses and ideas folks!
@MFD, do please update this thread if you make any progress with SS Support! We would love to know and I'm sure others would too if there are any updates.
And thank you for offering to help with order imports/ exports! I've been very impressed with how helpful this community is to its fellow members from browsing the forum so far.
Wish we could pull the trigger on this and get started but without SS I agree it is pretty much a deal killer.