Promotion Issue - Coupon Code To User Group Doesn't Seem To Work

General General Questions
1

Hi all,

Has anyone else come across a problem with the following scenario:

You set up a User Group to enable specific pricing however, you want it to be activated when a customer enters a coupon/promotional code.

I've tested that this work when I manually assign a customer to a user group, however if I set up a cart promotion which has a coupon code condition and the bonus is to assign a user group, it doesn't seem to work..

Any thoughts? I'm using this to then trigger a catalog promotion to assign different brand discounts which I've proved works if I manually set the customer to the user group.

2

Might require a logout/login to get the session 'auth' usergroup_ids to see the new usergroup. You might try reporting it as a bug in the bugtracker if you can verify that the user is in fact now in the usergroup.

3

Thanks for the suggestion, however using a coupon code shouldn't need a customer to log out and back in again for it to work...

4

It's not the condition (coupon code), it's the bonus. My point being that there might be a bug for that bonus where it's not updating the 'auth' credentials. The logout/login was a test for you to validate behavior.

5

Thanks for the suggestion, however using a coupon code shouldn't need a customer to log out and back in again for it to work...

Assign user group bonus will work for logged in customers only

6

Thank you for the the response, our store is setup so that you have to be logged in to view pricing etc, so I'm testing it logged in

7

So try to reproduce the issue on the demo. Possibly there is a bug there