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Dissatisfaction With Bug Tracker Response Times Rate Topic   - - - - -

 
  • hummer
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Posted 21 January 2021 - 01:08 PM #1

Hi community,

 

I reported various issues in the bug tracker. What disappoints me: answers are given very late, often only on request. In most cases there is even no answer at all:
 
Issue that links do not open in new tab:
Reported on 24 September 2020
--> No official response so far
 
Issue that "Buy together" can not be defined by root admin:
Reported on 18 January 2021
--> No official response so far
 
Issue that tax is mistakenly refilling vendor's balance:
Reported on 28 December 2020
--> No official response so far
 
Issue that API does not return all fields of a user profile:
Reported on 17 December 2020
--> No official response so far
 
Issue that email notification prints unexpected characters at the bottom of the email:
Reported on 13 December 2020 (by Darius), confirmed from my side on 17 December 2020
--> No official response so far
 
There's a good exchange here in the forum, but I feel lost in the bug tracker.
 
What are your experiences?
 
Best regards
hummer
 


 
  • tbirnseth
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Posted 21 January 2021 - 09:04 PM #2

It is one of cs-cart's shortcomings.  They will pay attention if you make a report against the most recently released version (maybe - new features get higher attention because they are more fun to work on).  But if you report an issue that is for any prior release, it can take months.  Cs-cart is not effective in evaluating newly reported defects to even get to confirmed/unconfirmed in a reasonable period of time.  The only solution is to contact helpdesk. But then the answer may be that "it will be fixed in a future release or looked at in 45 days".

 

This has been "normal" for the more than 10 years I've been working with cs-cart.

 

Good luck.


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  • harmsmitsdev
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Posted 21 January 2021 - 10:08 PM #3

It is one of cs-cart's shortcomings.  They will pay attention if you make a report against the most recently released version (maybe - new features get higher attention because they are more fun to work on).  But if you report an issue that is for any prior release, it can take months.  Cs-cart is not effective in evaluating newly reported defects to even get to confirmed/unconfirmed in a reasonable period of time.  The only solution is to contact helpdesk. But then the answer may be that "it will be fixed in a future release or looked at in 45 days".

 

This has been "normal" for the more than 10 years I've been working with cs-cart.

 

Good luck.

Then you should also know that as a developer you can submit patches for bugs.


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  • tbirnseth
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Posted 21 January 2021 - 11:59 PM #4

Yeah if I want to spend my time researching, debugging, testing and submitting.  Sorry, that's their job, not mine and why we all pay "prolongation license fees".  If they start paying me as a developer, I'm happy to do their work for them.


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  • ThomH
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Posted 22 January 2021 - 08:34 AM #5

I looks like that is more vasting of time to report bugs...


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  • Flow
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Posted 22 January 2021 - 11:21 AM #6

Unfortunately in some cases cs-carts bug trackers team act more like a bunch of people with baseball bats trying to hit back the bugs it's being thrown while telling everyone the behaviour is normal.

 

I kinda gave up some years ago, although I'm afraid I'll have to dive back in when we upgrade our store again.


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  • Darius
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Posted 22 January 2021 - 11:36 AM #7

They'r still celebrating new year :D



 
  • harmsmitsdev
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Posted 22 January 2021 - 12:16 PM #8

You also have to understand that they might not have time because of their 2 week sprints. Bugs take most of the time at least 2 weeks to fix, because they first have to acknowledge it, and then they have to put it on their schedule to be fixed. Its not that hard to understand really.


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  • hummer
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Posted 22 January 2021 - 12:56 PM #9

You also have to understand that they might not have time because of their 2 week sprints. Bugs take most of the time at least 2 weeks to fix, because they first have to acknowledge it, and then they have to put it on their schedule to be fixed. Its not that hard to understand really.

 

In our company we also work with sprints. And two things are clear for us:
- a maximum of 80% of the available time may be used in the sprint
- investigating a supposed bug or fixing a confirmed bug is also a task in the sprint
 
If you want quality assurance and customer satisfaction to be given a higher priority, you can do this within a sprint system too. That's my belief.
 
Best regards
hummer


 
  • tbirnseth
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Posted 22 January 2021 - 06:10 PM #10

You also have to understand that they might not have time because of their 2 week sprints. Bugs take most of the time at least 2 weeks to fix, because they first have to acknowledge it, and then they have to put it on their schedule to be fixed. Its not that hard to understand really.

The sprint should address all reported defects from prior releases (and include validity).  Then after you get over that 1st hurdle, the situation becomes more manageable.  Submitting a bug and not hearing confirm/unconfirmed for months is unacceptable.

 

Maybe a 2week sprint is too short for the problems at hand?


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  • Flow
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Posted 23 January 2021 - 09:47 AM #11

Here is an example of what I meant: https://forum.cs-car...ong-tax-amount/

 

Does anybody know if - as cs-cart said in the bug tracker- this happened? the whole system will be refactored in the future major release.


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  • tbirnseth
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Posted 23 January 2021 - 08:58 PM #12

Classic.  Design issues become "too difficult" because the original developer did not understand the problem.  They could defer tax calculation until after subtotals and discounts have been established.  But they compute tax per item as they are added to the cart.  This should have had the highest priority since it's a legal issue (and most likely is a legal issue in Russia as well).


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  • Flow
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Posted 24 January 2021 - 10:14 AM #13

Classic.  Design issues become "too difficult" because the original developer did not understand the problem.  They could defer tax calculation until after subtotals and discounts have been established.  But they compute tax per item as they are added to the cart.  This should have had the highest priority since it's a legal issue (and most likely is a legal issue in Russia as well).

 

Exactly. I just don't understand how cs-cart doesn't see it's loosing what probably is quite an amount of customers who test, see stuff like this, and are like what?! If they can't get calculations right, then how am I going to run a store with this software? 


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  • hummer
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Posted 25 January 2021 - 07:48 AM #14

Hi!
 
This article "Reward Points Use = Wrong Tax Amount" is impressive in a negative way:
 
Here is an example of what I meant: https://forum.cs-car...ong-tax-amount/
 
 
I fully agree:
Submitting a bug and not hearing confirm / unconfirmed for months is unacceptable.

 

 

 
This shouldn't actually happen:
I kinda gave up some years ago

 

 

 
Basically you can hear a lot of dissatisfaction in some of the posts.
 
Can someone from the official side of the development team make a statement here? How can the situation be improved? How can the satisfaction of the CS-Cart users be increased?
 
I kindly ask for feedback.
 
Best regards
hummer


 
  • sioulisn
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Posted 25 January 2021 - 09:10 AM #15

Have any cs-cart developer think of making a YouTube cs-cart coding channel about how to fix common errors in php, create simple addons or even more advance later... debug... I think cs-cart is the only community that apart the cs-cart docs for developers is hard to find any info about it even if you know php JavaScript takes so much time to make simple additions. If anyone decides to do it and have a support account like Patreon for example I am willing to be supporter. To be clear I am not willing to see there big projects and addons that the pro cs cart devs make now. Just small common coding about cs cart that even devs now seems they don’t have the time to fix to everyone In my mind if we have this we can speed up common issue fixes and devs will have more time for creating useful addons and not spend all day for bug fixes Sent from my iPhone using Tapatalk

 
  • harmsmitsdev
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Posted 25 January 2021 - 11:14 AM #16

Have any cs-cart developer think of making a YouTube cs-cart coding channel about how to fix common errors in php, create simple addons or even more advance later... debug... I think cs-cart is the only community that apart the cs-cart docs for developers is hard to find any info about it even if you know php JavaScript takes so much time to make simple additions. If anyone decides to do it and have a support account like Patreon for example I am willing to be supporter. To be clear I am not willing to see there big projects and addons that the pro cs cart devs make now. Just small common coding about cs cart that even devs now seems they don’t have the time to fix to everyone In my mind if we have this we can speed up common issue fixes and devs will have more time for creating useful addons and not spend all day for bug fixes Sent from my iPhone using Tapatalk

Yeah but the thing is, nobody would really seed the competition would they?


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  • tbirnseth
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Posted 25 January 2021 - 05:09 PM #17

And watching videos for development is hugely time consuming and usually doesn't penetrate with the needed detail.  Good technical documentation that can be searched is the most efficient for an experienced developer who is not familiar with cs-cart.  Just MHO.


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  • harmsmitsdev
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Posted 25 January 2021 - 05:43 PM #18

And watching videos for development is hugely time consuming and usually doesn't penetrate with the needed detail.  Good technical documentation that can be searched is the most efficient for an experienced developer who is not familiar with cs-cart.  Just MHO.

Luckily CsCart documentation is pretty good. If you don't know something or can't find out something, just create an issue on the documentation repository on github.


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  • 12ka4
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Posted 25 January 2021 - 07:04 PM #19

You all don't get it, new features and more features is the priority for cs-cart. Their mentality revolves around more and more bells and whistles so they can say our cart is capable of 1,2,3 and a.b.c and also x.y.z. Quality of product, good design decisions is not something they are interested in, and classic example is lite checkout. They tried to reinvent something as critical as checkout and messed it up big time. I am still running old checkout.  



 
  • Flow
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Posted 26 January 2021 - 04:01 PM #20

You all don't get it, new features and more features is the priority for cs-cart. Their mentality revolves around more and more bells and whistles so they can say our cart is capable of 1,2,3 and a.b.c and also x.y.z. Quality of product, good design decisions is not something they are interested in, and classic example is lite checkout. They tried to reinvent something as critical as checkout and messed it up big time. I am still running old checkout.  

 

This is exactly what I get... and why I started to have bugs / weird things / things store owners actually need fixed and improved myself.


When life hands you lemons, bring on the Tequila baby!