Hi,
We have experiencing the issue of not capturing the customer's email correctly in the order details page. Instead we get a long-number@example.com email ..
We have disabled 3rd party addons, but still the issue is happening.
Does this happen with anyone else please?
If you are familiar with phpMyAdmin, check the cscart_profile_fields table
There should be customer e-mail fields with the following names: email, s_email and b_email. (depending on the profile fields section). Sometimes system sets the same name for all fields (email). It causes the issue
If you are familiar with phpMyAdmin, check the cscart_profile_fields table
There should be customer e-mail fields with the following names: email, s_email and b_email. (depending on the profile fields section). Sometimes system set the same name for all fields (email). It causes the issue
Hello Dear eComLab,
These are the fields in the "cscart_profile_fields" ..
In the customer profile fileds, yes i see "email"
So you have only one record with field_name = 'email' ?
So you have only one record with field_name = 'email' ?
Actually i found multiple rows with name email:
Try to change field_name of the record with ID=32 from email to b_email and ID=33 from email to s_email
Try to change field_name of the record with ID=32 from email to b_email and ID=33 from email to s_email
Thanks eComLabs . .I just saw your answer yesterday .. surly i will try it. Thanks
i have the same issue is there a eazy way to fix this
Please find instructions in the previous posts. If it does not help, please contact support team
Please find instructions in the previous posts. If it does not help, please contact support team
Hello, following the instructions, email field names have been changed. Previously these names were only "email". After changing field names, no impact on that error. still received @example.com email. Is there anything that need to change also. for this here I'm sharing 2 screenshots. Please check the links below and response. thanks
Please return field names of records with ID = 40 and 50 to "email". Then clear cache and check
Hello, following the instructions, email field names have been changed. Previously these names were only "email". After changing field names, no impact on that error. still received @example.com email. Is there anything that need to change also. for this here I'm sharing 2 screenshots. Please check the links below and response. thanks
Problem solved! Thanks
thanks for this.
Problem solved! Thanks
Does the solution still works?
Thanks....
