I do have a checkmark in the product for “Time-unlimited downloadâ€.
CS Cart documentation states the following.
If the Time-unlimited download checkbox is ticked, the Download key TTL (for electronically distributed products), hours setting from Settings → General won’t affect the product.
That should override the TTL.
However, I when I add a file to the “Files To Sell†section of the product and have it downloadable.
The message that the customers get is “download link is expired or is not readyâ€.
I first when into the product “Files to Sell†area and changed the activation mode to “After Full Paymentâ€.
Then I went into the order page and changed the customers order to “Openâ€, then I changed it again back to “Completeâ€.
After I did this the new file that I placed in the “Files To Sell†are displays properly for that customer.
I don’t understand why setting it to “Immediately†will not work after?
I also had a problem when I first created this product.
When I placed the file in the “Files To Order†section and set it to “Immediately†the customers did not see the file to download after they placed their orders.
I had to change it to “After Full Payment†for it to work.
And then it would only display when I completed the order in Admin.
Does this mean that there is an issue with the CS Cart software?
I looked at the change log for the new version 4.12.1 and did not see anything that they did that would have affected the TTL or the “Files To Sellâ€. I see no reason to upgrade for this issue.
Maybe this is an issue that CS Cart is not aware of.
I really did not want to submit a trouble ticket unless I had to.
I looked at the change log for the new version 4.12.1 and did not see anything that they did that would have affected the TTL or the “Files To Sellâ€. I see no reason to upgrade for this issue.
Maybe this is an issue that CS Cart is not aware of.
I really did not want to submit a trouble ticket unless I had to.
At first please try to reproduce the issue on the demo
At first please try to reproduce the issue on the demo
OK, I place another order with a demo account #1.
Beforehand I set the file to the activation setting of “Immediatelyâ€.
I made sure the file was “Activeâ€.
I placed my order with my demo user account.
When I paid for it though paypal and it went to the paypal portable and came back immediately with the following message, a red box saying “Service Unavailable. Sorry, service is temporarily unavailableâ€.
Even though this message came up. My paypal account was billed and I can log into my demo account #1 and the new file that I added to the “Files To Sell†section of the product now shows up.
However, all the older files that I had in the “Files To Sell†section of the product now have the message “The download link is expired or is not ready“.
If I now log into my administrator panel and go to my order section, it shows the ordered paid. If I complete the order, then all the orders show up for my demo account.
This makes sense to me because I have the other files set to an activation setting of “After Full Paymentâ€.
But because I have the file set to “Immediately†it comes up with the “Service Unavailable. Sorry, service is temporarily unavailableâ€.
Why is it getting this message if the payment was received and the file is available for download?
All I want to be able to do is add a file to the products “File To Sell†section so customers that have previously purchased the item can access the file and download the update.
if this is truly a defect, helpdesk won't charge you for the support. But if it's pilot error, a 3rd party addon, or other site-related issue they will.
if this is truly a defect, helpdesk won't charge you for the support. But if it's pilot error, a 3rd party addon, or other site-related issue they will.
That is nice to know. I don't have any 3rd party addons. Just the basic CS Cast with come color changes.
They told me that this was a CS Cart issue that they know about and they are going to work on it.
They expect it to be about 45 days before they have it fixed.
I am not happy about the 45 day wait.
I have customers that I need to get an update sent out to and I see no way of doing this without emailing each customer individually and sending them the update.
This is going to be time consuming and a real pain in my butt.