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Getting The Message , Download Link Is Expired
Posted 12 January 2021 - 12:24 AM #1
Posted 12 January 2021 - 06:48 AM #2
Please check value of the Settings -> General -> Download key TTL (for electronically distributed products), hours setting
or enable the following option for product
CS-Cart USD 345 Multi-Vendor USD 1250 Multi-Vendor PLUS USD 3100 (2775)
CS-Cart Ultimate USD 775 CS-Cart + YOUPI USD 545 Multi-Vendor Ultimate USD 7500 (6000)
Posted 12 January 2021 - 07:09 AM #3
Please check value of the Settings -> General -> Download key TTL (for electronically distributed products), hours setting
or enable the following option for product
Posted 12 January 2021 - 01:54 PM #4
Did you enable this setting after the order was placed?
CS-Cart USD 345 Multi-Vendor USD 1250 Multi-Vendor PLUS USD 3100 (2775)
CS-Cart Ultimate USD 775 CS-Cart + YOUPI USD 545 Multi-Vendor Ultimate USD 7500 (6000)
Posted 12 January 2021 - 04:27 PM #5
Did you enable this setting after the order was placed?
Posted 12 January 2021 - 04:51 PM #6
Posted 12 January 2021 - 06:34 PM #7
What version of cs-cart are you running. Possibly they introduced a bug in the latest version and you're the lucky winner to discover it.
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Posted 12 January 2021 - 07:34 PM #8
Posted 12 January 2021 - 09:21 PM #9
You can report it via Bugtracker. The downside to that is it won't even get looked at for months.
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Posted 12 January 2021 - 11:40 PM #10
You can report it via Bugtracker. The downside to that is it won't even get looked at for months.
Posted 13 January 2021 - 06:35 AM #11
I am running CS Cart 4.11.5.I looked at the change log for the new version 4.12.1 and did not see anything that they did that would have affected the TTL or the “Files To Sell”. I see no reason to upgrade for this issue.Maybe this is an issue that CS Cart is not aware of.I really did not want to submit a trouble ticket unless I had to.
At first please try to reproduce the issue on the demo
CS-Cart USD 345 Multi-Vendor USD 1250 Multi-Vendor PLUS USD 3100 (2775)
CS-Cart Ultimate USD 775 CS-Cart + YOUPI USD 545 Multi-Vendor Ultimate USD 7500 (6000)
Posted 13 January 2021 - 07:57 PM #12
At first please try to reproduce the issue on the demo
Posted 13 January 2021 - 08:12 PM #13
if this is truly a defect, helpdesk won't charge you for the support. But if it's pilot error, a 3rd party addon, or other site-related issue they will.
EZ Merchant Solutions: Custom (USA based) B2B Development, Consulting, Development and Special Projects (get a quote here).
Commercial addons, payment methods and modifications to meet your business and operations needs.
Posted 13 January 2021 - 08:56 PM #14
if this is truly a defect, helpdesk won't charge you for the support. But if it's pilot error, a 3rd party addon, or other site-related issue they will.
That is nice to know. I don't have any 3rd party addons. Just the basic CS Cast with come color changes.
Posted 18 January 2021 - 04:50 PM #15
I just wanted to pass this along.
I just heard back from trouble ticket.
They told me that this was a CS Cart issue that they know about and they are going to work on it.
They expect it to be about 45 days before they have it fixed.
I am not happy about the 45 day wait.
I have customers that I need to get an update sent out to and I see no way of doing this without emailing each customer individually and sending them the update.
This is going to be time consuming and a real pain in my butt.
Posted 18 January 2021 - 05:15 PM #16
w\ould changing to manual activation be a solution in the short term?
EZ Merchant Solutions: Custom (USA based) B2B Development, Consulting, Development and Special Projects (get a quote here).
Commercial addons, payment methods and modifications to meet your business and operations needs.