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Cs-Cart Webshop Problems Rate Topic   - - - - -

 
  • Ranger-1
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Posted 08 January 2021 - 10:02 AM #1

For the past week we have recieved complaints from some customers that have problems placing orders in our webshop. We have not done any updates or changes to the software/server that could explain the problems. We keep getting orders, so not all customers have problems and the problems are a bit diffuse. But we have investigated and customer are reporting:

  • Customers having problem clicking on page 2, page 3 and so on on product pages
  • Problems choosing variants, as it dont "refresh" the correct sku/price when choosing size(variant)
  • Problems when trying to "place order". Nothing happens when clicking on that button on the checkout page.
Problem can "disappear" when page is refreshed, but appears again shortly after.
 
So we are trying to figure out what/where the problem is. Does anyone have an idea where to look or how to solve it? Could there be a 2020 vs 2021 issue?
 
We are running on 4.11.4.SP2 with AB UniTheme2
 
Any help would be highly appreciated! Thank you!


 
  • tbirnseth
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Posted 08 January 2021 - 11:47 PM #2

Sounds like you have a JS problem of some sort.  Most likely a 3rd party addon is generating an error, preventing the standard core js to continue.

 

Suggest you open your browser inspector (usuallly right-click, select inspect) and check the console for syntax errors in JS.


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  • eComLabs
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Posted 10 January 2021 - 07:12 AM #3

Please share URL of your store as well


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  • harmsmitsdev
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Posted 10 January 2021 - 11:46 AM #4

Sounds like you have a JS problem of some sort.  Most likely a 3rd party addon is generating an error, preventing the standard core js to continue.

 

Suggest you open your browser inspector (usuallly right-click, select inspect) and check the console for syntax errors in JS.

Indeed, you should probably contact AlexBranding about this.


harmsmitsdev@gmail.com


 
  • Flow
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Posted 10 January 2021 - 03:43 PM #5

I don't think this is your issue, but you never know:

 

What kind of Storage backend for sessions are you using? We had very weird similar problems like this when we switched to Redis. When the store became a bit busy, people were reporting the weirdest stuff and turnaround was 30% lower than usual. I never noticed anything myself when running tests, but switching back to file fixed this issue: the complaints are gone and turnaround was back to normal.


When life hands you lemons, bring on the Tequila baby!


 
  • harmsmitsdev
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Posted 10 January 2021 - 06:01 PM #6

I don't think this is your issue, but you never know:

 

What kind of Storage backend for sessions are you using? We had very weird similar problems like this when we switched to Redis. When the store became a bit busy, people were reporting the weirdest stuff and turnaround was 30% lower than usual. I never noticed anything myself when running tests, but switching back to file fixed this issue: the complaints are gone and turnaround was back to normal.

Session storage is reworked for next version of CS-Cart, would be interesting to see how that changes things.


harmsmitsdev@gmail.com


 
  • Troy w
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Posted 14 January 2021 - 11:54 AM #7

Hello Dear,

 

It would be pleasure to assist you to solve the issue you are facing. 

I have some queries; Would you be happy to discuss in detail 

 

You also can find me on skype cis dot troy for further discussion 

 

Thanks in advance !