Hi, I know a customer can initiate and create a thread to talk to a vendor, but if a vendor wants to clarify something with a customer, is there a way for him to do that?
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Posted 27 November 2020 - 07:02 AM #1
Hi, I know a customer can initiate and create a thread to talk to a vendor, but if a vendor wants to clarify something with a customer, is there a way for him to do that?
Posted 29 November 2020 - 08:56 PM #2
Unless restricted, the vendor has access to the customer's email address. Won't this meet your need or did you want to force it through the system? Generally vendors can't initiate a conversation.
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Posted 30 November 2020 - 05:08 AM #3
Hi, I know a customer can initiate and create a thread to talk to a vendor, but if a vendor wants to clarify something with a customer, is there a way for him to do that?
No out of the box
Posted 01 December 2020 - 07:09 AM #4
Yes, you can login as customer and start a message with the problem and then you can reply as admin.
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Posted 01 December 2020 - 01:54 PM #5
Yes, you can login as customer and start a message with the problem and then you can reply as admin.
@bebopboy asked about an ability for vendors to initiate dialog
Posted 02 December 2020 - 03:53 PM #6
@bebopboy asked about an ability for vendors to initiate dialog
Yes, it will need an extra step for the vendor to contact site admin to start the message thread.
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Posted 07 December 2020 - 05:26 PM #7
There should be a delete and delete all messages button for this communication addon, too many messages no way to delete them
Posted 08 December 2020 - 04:33 AM #8
There should be a delete and delete all messages button for this communication addon, too many messages no way to delete them
Post feature request to the bug tracker
Posted 09 December 2020 - 12:12 PM #9
It's not letting me create a post on the bug tracker, is there no easy solution for this issue, thank you
Posted 22 December 2020 - 02:13 PM #10
The php has a delete function, just no button on the front end to initiate that
from vendor_communication/func.php