[bebopboy]

Hi, I know a customer can initiate and create a thread to talk to a vendor, but if a vendor wants to clarify something with a customer, is there a way for him to do that?

[tbirnseth]

Unless restricted, the vendor has access to the customer's email address. Won't this meet your need or did you want to force it through the system?  Generally vendors can't initiate a conversation.

[eComLabs]

Hi, I know a customer can initiate and create a thread to talk to a vendor, but if a vendor wants to clarify something with a customer, is there a way for him to do that?

 

No out of the box

[cscartrocks]

Yes, you can login as customer and start a message with the problem and then you can reply as admin.

[eComLabs]

Yes, you can login as customer and start a message with the problem and then you can reply as admin.

 

@bebopboy asked about an ability for vendors to initiate dialog

[cscartrocks]

@bebopboy asked about an ability for vendors to initiate dialog

 

Yes, it will need an extra step for the vendor to contact site admin to start the message thread.

[Dexterflamez]

There should be a delete and delete all messages button for this communication addon, too many messages no way to delete them

[eComLabs]

There should be a delete and delete all messages button for this communication addon, too many messages no way to delete them

 

Post feature request to the bug tracker

[Dexterflamez]

It's not letting me create a post on the bug tracker, is there no easy solution for this issue,  thank you  

[Dexterflamez]

The php has a delete function, just no button on the front end to initiate that

 

 

from vendor_communication/func.php

 

/**

 * Changes status of thread that fit provided conditions to "DELETED"

 *

 * @param array|string $conditions Array or string of conditions

 *

 * @return mixed

 */

function fn_vendor_communication_mark_threads_as_deleted($conditions)

{

    $result = false;

 

    if (!empty($conditions)) {

        $data = array('status' => VC_THREAD_STATUS_DELETED);

 

        if (is_array($conditions)) {

            $result = db_query('UPDATE ?:vendor_communications SET ?u WHERE ?w', $data, $conditions);

        } else {

            $result = db_query('UPDATE ?:vendor_communications SET ?u WHERE ?p', $data, $conditions);

        }

    }

 

    return $result;

}

 

/**

 * Marks multiple threads as "DELETED"

 *

 * @param array $thread_ids Arrays with thread ids

 *

 * @return bool

 */

function fn_vendor_communication_mark_threads_as_deleted_by_ids(array $thread_ids)

{

    $result = false;

 

    if (!empty($thread_ids)) {

        $condition = db_quote(' thread_id IN (?n)', $thread_ids);

        $result = fn_vendor_communication_mark_threads_as_deleted($condition);

    }

 

    return $result;

}