Jump to content

  • You cannot start a new topic
  • You cannot reply to this topic

Payment Surcharge Rate Topic   - - - - -

 
  • emall
  • Advanced Member
  • Trial users
  • Join Date: 15-Sep 20
  • 79 posts

Posted 15 November 2020 - 10:58 AM #1

Hello again,

 

I offer Cash on Delivery as one of my payment methods. Courier services charge an extra 1euro for CoD shippings. I have accounted for this my adding a 1euro surcharge when CoD is selected as payment method. 

 

The issue is that, if a customer orders from 2 different vendors, and chooses CoD as the payment method, the surcharge is calculated only once (so customer pays only 1 extra euro instead of 2) which is split proportionally between the 2 orders. How can I set the system so that the surcharge is charged once per shipping (just like the shipping costs)?

 

Thank you CS gurus :-)



 
  • tbirnseth
  • CS Cart Expert
  • Authorized Reseller
  • Join Date: 08-Nov 08
  • 12038 posts

Posted 15 November 2020 - 09:06 PM #2

Assume you are using realtime quotes.  If not, add it to the payment method rate versus a surcharge.


EZ Merchant Solutions: Custom (USA based) B2B Development, Consulting, Development and Special Projects (get a quote here).
Commercial addons, payment methods and modifications to meet your business and operations needs.


 
  • emall
  • Advanced Member
  • Trial users
  • Join Date: 15-Sep 20
  • 79 posts

Posted 18 November 2020 - 05:35 PM #3

Yes, I am using realtime quotes. Any solution in this case?



 
  • tbirnseth
  • CS Cart Expert
  • Authorized Reseller
  • Join Date: 08-Nov 08
  • 12038 posts

Posted 18 November 2020 - 08:51 PM #4

Nope, you'd probably have to set it up at the carrier so they can include it in  the returned rates.


EZ Merchant Solutions: Custom (USA based) B2B Development, Consulting, Development and Special Projects (get a quote here).
Commercial addons, payment methods and modifications to meet your business and operations needs.


 
  • emall
  • Advanced Member
  • Trial users
  • Join Date: 15-Sep 20
  • 79 posts

Posted 19 November 2020 - 09:29 PM #5

Correction... Actually, I am using manual rates and I have the extra CoD charge as a surcharge. I am not sure what you are proposing as an alternative. Can you please clarify?

 

Thanks



 
  • tbirnseth
  • CS Cart Expert
  • Authorized Reseller
  • Join Date: 08-Nov 08
  • 12038 posts

Posted 19 November 2020 - 09:32 PM #6

If COD is a separate method, just include the surcharge in the RATE.


EZ Merchant Solutions: Custom (USA based) B2B Development, Consulting, Development and Special Projects (get a quote here).
Commercial addons, payment methods and modifications to meet your business and operations needs.


 
  • emall
  • Advanced Member
  • Trial users
  • Join Date: 15-Sep 20
  • 79 posts

Posted 20 November 2020 - 07:44 PM #7

Thanks EZ but I don't think it will work and I explain. If I add COD as a different shipping method, I will have to apply the same payment method to it (i.e. only COD). If a customer orders only from vendors who offer COD all good.

 

BUT

 

If a customer orders products from a vendor who offers COD and a vendor who doe not offer COD, I guess there would be no available payment methods to this customer to proceed with the order. Am I right?

 

Any other ideas on how this can be done?



 
  • tbirnseth
  • CS Cart Expert
  • Authorized Reseller
  • Join Date: 08-Nov 08
  • 12038 posts

Posted 20 November 2020 - 07:52 PM #8

Well, give I don't ship physical products, I don't have the practical experience.  However, it does seem that if you have a shipping method called COD, that you would have that shipping method available and the rate would by your COD service charge.  And given it has a rate, it would be available as a method.  Not sure what the payment method has to do with the shipping method.  Do you have a dependency of shipping methods on payment methods?  Maybe step back from the problem and look at it through a customer's eyes.


EZ Merchant Solutions: Custom (USA based) B2B Development, Consulting, Development and Special Projects (get a quote here).
Commercial addons, payment methods and modifications to meet your business and operations needs.


 
  • emall
  • Advanced Member
  • Trial users
  • Join Date: 15-Sep 20
  • 79 posts

Posted 20 November 2020 - 10:24 PM #9

Actually, I have a dependency of payment methods on shipping methods. For example, door 2 door shipping service comes with CC, PP and COD as payment options. If COD becomes one of the available shipping methods, obviously it does not make sense to offer CC or PP as payment options (customer expects to pay on delivery).

 

So

D2D as shipping method --> CC, PP and COD as payment options

COD as shipping method = COD only as payment

 

and the question remains when customer buys from 2 different vendors:

Vendor 1 (not offering the COD option): Customer selects D2D

Vendor 2: Customer selects COD

 

What payment methods will be available for this order?



 
  • tbirnseth
  • CS Cart Expert
  • Authorized Reseller
  • Join Date: 08-Nov 08
  • 12038 posts

Posted 20 November 2020 - 10:55 PM #10

Generally there is one payment method per purchase.    So I'm not sure how to solve your problem via standard methods. 

 

A customization could be done by manually backing out payment (forcing $order_data['subtotal']) for products that are COD shipping methods.  It would NOT be an elegant solution but it would be doable I think.  It most likely would NOT work with paypal (without extra and specific effort) since they recalculate things based on the price of the items in the cart.  And then taxes add to the complexity...


EZ Merchant Solutions: Custom (USA based) B2B Development, Consulting, Development and Special Projects (get a quote here).
Commercial addons, payment methods and modifications to meet your business and operations needs.