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Error With Customer Email After Upgrade To V. 4.11.5 Rate Topic   - - - - -

 
  • victorb
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Posted 13 November 2020 - 01:54 PM #1

Hello

 

After updating from v.4.11.2 to v.4.11.5 all orders from customers have email  like : fgxbvc-1605095684@example.com  where fgxbvc is is theit last name.

 

 

first I supposed it it something related with    Profile fields >> Contact information >> profile >> Show / Required  but both are checked . I even create email address field for Billing address and another shipping address and are all checked...but same situation

 

somebody knows why this is happening ? 

Thank s



 
  • tbirnseth
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Posted 14 November 2020 - 06:46 PM #2

What do you mean by "orders from customers"?  Do you mean the invoice for the order?  Do you have any 3rd party addons that are attempting to manage email from/reply-to fields to hide it from vendors?


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  • victorb
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Posted 16 November 2020 - 08:18 AM #3

What do you mean by "orders from customers"?  Do you mean the invoice for the order?  Do you have any 3rd party addons that are attempting to manage email from/reply-to fields to hide it from vendors?

 

Sorry if I was not clear 

 

Orders> view orders> order...> customer information   http://prntscr.com/vjvoip

 

even if email are corect on checkout page   http://prntscr.com/vjvtn4

 

 

all orders have the same form : firstname-lastname@example.com



 
  • tbirnseth
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Posted 16 November 2020 - 07:09 PM #4

Since I don't see this in the standard release, my guess is that you have an addon that is modifying the email address.


EZ Merchant Solutions: Custom (USA based) B2B Development, Consulting, Development and Special Projects (get a quote here).
Commercial addons, payment methods and modifications to meet your business and operations needs.


 
  • victorb
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Posted 17 November 2020 - 08:01 AM #5

Since I don't see this in the standard release, my guess is that you have an addon that is modifying the email address.

 

all installed third party addon are : http://prntscr.com/vkkr22

Nothing related with e-mail address 



 
  • memel
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Posted 17 November 2020 - 02:52 PM #6

 

Hello

 

After updating from v.4.11.2 to v.4.11.5 all orders from customers have email  like : fgxbvc-1605095684@example.com  where fgxbvc is is theit last name.

 

 

first I supposed it it something related with    Profile fields >> Contact information >> profile >> Show / Required  but both are checked . I even create email address field for Billing address and another shipping address and are all checked...but same situation

 

somebody knows why this is happening ? 

Thank s

 

 

Had the same problem. I changed email field with different ID https://prntscr.com/vktrhe



 
  • tbirnseth
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Posted 17 November 2020 - 08:09 PM #7

No clue.  You might want to have Ecom do the investigation for you since they are your dominate addon developer.


EZ Merchant Solutions: Custom (USA based) B2B Development, Consulting, Development and Special Projects (get a quote here).
Commercial addons, payment methods and modifications to meet your business and operations needs.


 
  • victorb
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Posted 19 November 2020 - 04:25 PM #8

No clue.  You might want to have Ecom do the investigation for you since they are your dominate addon developer.

I deactivate all third-party addons and same situation 

 

If a customer create an account before ordering , everything is OK

But if customer decide to order without creating an account...somehow..cs-cart do not take in consideration E-mail (even if is set as mandatory) from checkout "contact information"



 
  • eComLabs
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Posted 20 November 2020 - 05:22 AM #9

Try to contact support team. if I'm not mistaken, someone on the Russian forum wrote about the same issue


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Posted 21 November 2020 - 08:39 AM #10

It happens to me also. 

This is related to customers logging from Facebook. where the "1605095684" in the email structure is actually their user ID on Facebook.

Usually when they place an order they are requested to update the email, but if it is only registration / login with no order it remains like that.

This causes endless email error msgs (since no such email exsist) and also none-valid emails on your list with Mailchimp (if you have one).

Hope CS cart will find a solution for that.