I have a major issue and need some help or would be interested in hiring someone. My website is getting deleted from the server and all the files are gone as well. Doing restores do not help. CS cart help desk says its not a file issue but a server issue. Sitelock says that my site has not been hacked and there is no malware. Im with Bluehost and the restores they do get deleted after a few days. The specialist are looking into it but thought I would chime in to see if anyone know what could be causing this
if domain is deleted from cpanel or any other panel than it is a 100% secure thing that someone manually deleted the domain .
if only the files are deleted than this can be done from the ones who have access to that area " can be someone with cpanel access or someone with ftp access"
this is a server side problem and not a cs-cart problem
i suggest to look your server configurations " who is having access"
Thanks all. Ive deleted all the ftp access except the ones I know of and now have it fixed and back up a running. Foud and removed some malware in the index.php file. So I think Im good...Time will tell Thanks ALL!!
Thanks all. Ive deleted all the ftp access except the ones I know of and now have it fixed and back up a running. Foud and removed some malware in the index.php file. So I think Im good...Time will tell Thanks ALL!!
Glad your issue is fixed. So if i understand the issue was caused by some malware in the index.php file ? wich cs-cart version are you running?
Thanks all. Ive deleted all the ftp access except the ones I know of and now have it fixed and back up a running. Foud and removed some malware in the index.php file. So I think Im good...Time will tell Thanks ALL!!