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Friendly Vendor Pannel Rate Topic   - - - - -

 
  • sioulisn
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Posted 11 February 2021 - 03:23 PM #41

I am doing business around the world and I am cooperating with the biggest ads and marketplace platforms like Google, Facebook, Twitter, Taobao (tmall), PingDuodDuo, Alibaba (aliexpress) , Banggood... apart the different colors all are minimal and "excel" looking style with focus on more stats information rather than beautify.

I could agree that cs-cart is missing some more modern "javascript" functions in admin (changing menus and updating products-orders...) and frontend (variations changing in a product it loads all page, or at checkout when customer change city need to click to get the new fees...  that is unacceptable in 2021), but that it is more "speedy" than beautify.

 

Now in your case, if you want to run something big and you can spend $25k per year only for develppment I think you should start consider a full time job deleveloper and make all the changes you need on one version of cs-cart rather than keep updating and wait when the feature you wish will get released (this is what I am doing apart from cooperating with cs-cart devs also)

 

 

Ok. Some quick thoughts:

 

1) I wish one of the Theme Vendors (Simtech? Themehills? Etc.) would create a modern looking Vendor Admin Theme. I would by it INSTANTLY. While the workflows aren't ideal having the Vendor Admin Panel "look" like it's from 2005 is even worse. Perception is reality and when a Vendor first logs into the panel to build their shop it should at least look modern. Any idea how we could get an Addon vendor to create a modern looking Vendor Admin Panel theme?

 

2) With all the "doom & gloom" here I do want to mention we are growing and being successful with CS-Cart. I found the biggest key was to create our own help center to offer our vendor instructions on managing their shop. We also offer "live chat" hours from Noon-5pm EST Monday thru Friday. You can check out our vendor help center here: https://help.goimagine.com

 

3) I don't think there's any such thing as a perfect out of the box solution for a marketplace. That's why I expected to spend a fair bit customizing CS-Cart. Over the past year we have spent around $25,000 USD on addons and custom development to get to a good spot.

 

So, long story short, we are succeeding with CS-Cart. It's just been harder than it needs to be. Also, we would prefer to stay on CS-Cart long-term. Unfortunately, they don't seem to understand the needs of a marketplace vs. the needs of a stand-alone ecommerce site. They are very different and CS-Cart simply wasn't built with a marketplace being the primary design. It was more of a slap on afterthought and the further we use Multi Vendor the more we are having to customize because the core was not built for a marketplace.



 
  • 12ka4
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Posted 12 February 2021 - 12:31 AM #42

I am doing business around the world and I am cooperating with the biggest ads and marketplace platforms like Google, Facebook, Twitter, Taobao (tmall), PingDuodDuo, Alibaba (aliexpress) , Banggood... apart the different colors all are minimal and "excel" looking style with focus on more stats information rather than beautify.

I could agree that cs-cart is missing some more modern "javascript" functions in admin (changing menus and updating products-orders...) and frontend (variations changing in a product it loads all page, or at checkout when customer change city need to click to get the new fees...  that is unacceptable in 2021), but that it is more "speedy" than beautify.

 

Now in your case, if you want to run something big and you can spend $25k per year only for develppment I think you should start consider a full time job deleveloper and make all the changes you need on one version of cs-cart rather than keep updating and wait when the feature you wish will get released (this is what I am doing apart from cooperating with cs-cart devs also)

 

I understand what you are saying but you are missing the point, its not about beauty...its more about familiarity and conventional design so vendors are not lost or overwhelmed. So going by your list google, FB, Aliexpress, Etsy, Shopify, WooCommerce they all have menu in left column..the best one is Aliexpress the left column can switch between customer/seller menu (there is a button at top to switch) - this is what everyone is used to then you bring them to a cs-cart's horizontal menu at top that looks like a 80s project you start to lose people pretty quick....

 

Now get this I have Stripe enabled for my marketplace and I want all my sellers to activate with Stripe..but there is a payment method menu that gives them gazillion choices of payments..many of my sellers end up creating paypal method.

 

Then I have to tell them..no don't do that..go to a completely different place under vendor menu..click on your name and scroll down where you will find a connect stripe button click that to connect to stripe. 

 

Once a marketplace is set for Stripe connect why in a world other payments are available? I can on and on and on...



 
  • 12ka4
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Posted 12 February 2021 - 12:42 AM #43

Ok. Some quick thoughts:

 

1) I wish one of the Theme Vendors (Simtech? Themehills? Etc.) would create a modern looking Vendor Admin Theme. I would by it INSTANTLY. While the workflows aren't ideal having the Vendor Admin Panel "look" like it's from 2005 is even worse. Perception is reality and when a Vendor first logs into the panel to build their shop it should at least look modern. Any idea how we could get an Addon vendor to create a modern looking Vendor Admin Panel theme?

 

2) With all the "doom & gloom" here I do want to mention we are growing and being successful with CS-Cart. I found the biggest key was to create our own help center to offer our vendor instructions on managing their shop. We also offer "live chat" hours from Noon-5pm EST Monday thru Friday. You can check out our vendor help center here: https://help.goimagine.com

 

3) I don't think there's any such thing as a perfect out of the box solution for a marketplace. That's why I expected to spend a fair bit customizing CS-Cart. Over the past year we have spent around $25,000 USD on addons and custom development to get to a good spot.

 

So, long story short, we are succeeding with CS-Cart. It's just been harder than it needs to be. Also, we would prefer to stay on CS-Cart long-term. Unfortunately, they don't seem to understand the needs of a marketplace vs. the needs of a stand-alone ecommerce site. They are very different and CS-Cart simply wasn't built with a marketplace being the primary design. It was more of a slap on afterthought and the further we use Multi Vendor the more we are having to customize because the core was not built for a marketplace.

 

About item 1) the problem is that if someone made a theme they will have to constantly update it every time cs-cart decides to move a button or menu and test it, its a lot of work given number of change they have been making lately..but the real reason nobody is interested in making a theme is because ca-cart's framework is not standards based..case in point open cart takes standards based approach so updating it is not a lot of work so people actually offer free themes..isn't that crazy?

 

https://www.opencart...ension_id=13691



 
  • TES
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Posted 12 February 2021 - 08:37 PM #44

CS Cart has talented and skilled technical staff to easily create a new vendor interface if they choose to.   Hope they will just do it and move forward.  

 

Only question is how can we request them to take us seriously.  

 

Most businesses use forums to learn about their customers likes and dislikes,  hope cs cart is doing the same. 

 

Until then we have to set up a whole department to help vendor onboard and stay there.  



 
  • Rob747
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Posted 19 February 2021 - 02:10 PM #45

(Ladies and) gents, I agree with you completely about the vendor experience needing an overhaul. I am new to CS-Cart MV and am shocked at how archaic the whole system is - it has been a steeper learning curve than I had expected and I need a developer to do most things. I can manage that  - it just costs me more. The far bigger problem is I will have to train my vendors to absorb the same learning curve. I sincerely find it embarrassing - that I have to present my vendors with this outdated admin system.

 

Just an option - If CS-Cart will not listen to your concerns then they might listen if you post your thoughts here: https://www.trustpil...www.cs-cart.com

 

Prospective users have a right to know what to expect after all. I would not have bought the CS-Cart platform had I known.



 
  • fbranjo
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Posted 24 February 2021 - 09:52 PM #46

Hi guys, 6 days ago I received an email from CS-Cart with a subject: Decide the roadmap of Multi-Vendor. If you received the same, it is now your chance as well to raise the things you want to be revamped and changes to be done for the Multivendor or forever keep your silence. Since the majority of us are on the same page when in terms of disliking the outdated vendor panel which includes the admin/vendor landing page login. There's no assurance though that CS-Cart will listen even they receive our consolidated response at least we tried to let them know what is lacking with the CS-Cart MV.

 

cheers,



 
  • saltwater
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Posted 24 February 2021 - 10:05 PM #47

Yes , I have received it and answered it,  also linked this topic onto it for reference (to show there is a common demand and interest into the vendor panel current state. ) 



 
  • teosu
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Posted 25 February 2021 - 06:39 AM #48

dont forget actual product for common products based lower price or vendor rating..



 
  • TES
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Posted 26 February 2021 - 02:10 PM #49

Yes that by itself is a great start.  Hopefully they will come up with a great solution and soon.  

 

And from my end this is what I requested them and hopefully you all are on the same page,  if I have missed something or any of you feel it needs to be in a different way..   ADD that to my list so all will be in one place for CS cart to see.  

 

I focused more on A:  Create  Easy & Simple (for even non techies)  work flow for both Admin and Vendor's ability to set up various 

 

With extra emphasis on Product Set up 

 

1:   Products ....  

Create all tabs linking various essential all in one drop down place .

 

Products ..   Active Products ...  Add Products ...  Add Bulk Products 

 

It is absolutely SO scattered ...    

 

2:  Create a easy way for Admin to map fields for their own Bulk Preset Forms for vendors to download  and Upload 

A Simple interface to have all this on one page 

 

3:  Set up work flow for Features and Variations ...  And create better documentation step x step instruction with screen shots..   

 

Even create better Youtube videos to show how Admin can set up   and How vendor can set up 

 

4:  Marketplace (Add-on)   ..   going through that is like going through a flea market....  so many of those are outdated but no way to knowing what many of those are applicable for a 4.12.2 version.  (Define a clear whats included and what needs to be bought for those extra features).    

 

We need a few add-ons, completely fine with paying,  but they too look so outdated.  

 

5:  Easy instruction on being able to set up what CS cart advertises when selling their licenses :  How to integrate Tax , Shipstation, QB, etc. etc.  that makes our business offerings to vendors more worthwhile.  

 

6:  Customer Service,    (By the way I did get a response from Nail to my suggestion) but he completely missed the point and sticks to his explanation that :  They are very busy.   

 

Busy maybe due to the complexity created by poor design....  

 

But when we open a ticket,  we get auto emails :  We are busy will .. as soon as we can. 

 

I have opened and cancelled tickets from 3 weeks ago.   Just getting someone to answer them now just out of the blue?   When the ticket was closed.   

 

1 ticket, I have open two weeks ago,  still waiting for a response...  

 

So not sure how they can improve this if they do not see it from their customers standpoint.  

 

....

 

 

 

 

 

 

 

 

 

 

Hi guys, 6 days ago I received an email from CS-Cart with a subject: Decide the roadmap of Multi-Vendor. If you received the same, it is now your chance as well to raise the things you want to be revamped and changes to be done for the Multivendor or forever keep your silence. Since the majority of us are on the same page when in terms of disliking the outdated vendor panel which includes the admin/vendor landing page login. There's no assurance though that CS-Cart will listen even they receive our consolidated response at least we tried to let them know what is lacking with the CS-Cart MV.

 

cheers,



 
  • 12ka4
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Posted 26 February 2021 - 08:13 PM #50

Yes that by itself is a great start.  Hopefully they will come up with a great solution and soon.  

 

And from my end this is what I requested them and hopefully you all are on the same page,  if I have missed something or any of you feel it needs to be in a different way..   ADD that to my list so all will be in one place for CS cart to see.  

 

I focused more on A:  Create  Easy & Simple (for even non techies)  work flow for both Admin and Vendor's ability to set up various 

 

With extra emphasis on Product Set up 

 

1:   Products ....  

Create all tabs linking various essential all in one drop down place .

 

Products ..   Active Products ...  Add Products ...  Add Bulk Products 

 

It is absolutely SO scattered ...    

 

2:  Create a easy way for Admin to map fields for their own Bulk Preset Forms for vendors to download  and Upload 

A Simple interface to have all this on one page 

 

3:  Set up work flow for Features and Variations ...  And create better documentation step x step instruction with screen shots..   

 

Even create better Youtube videos to show how Admin can set up   and How vendor can set up 

 

4:  Marketplace (Add-on)   ..   going through that is like going through a flea market....  so many of those are outdated but no way to knowing what many of those are applicable for a 4.12.2 version.  (Define a clear whats included and what needs to be bought for those extra features).    

 

We need a few add-ons, completely fine with paying,  but they too look so outdated.  

 

5:  Easy instruction on being able to set up what CS cart advertises when selling their licenses :  How to integrate Tax , Shipstation, QB, etc. etc.  that makes our business offerings to vendors more worthwhile.  

 

6:  Customer Service,    (By the way I did get a response from Nail to my suggestion) but he completely missed the point and sticks to his explanation that :  They are very busy.   

 

Busy maybe due to the complexity created by poor design....  

 

But when we open a ticket,  we get auto emails :  We are busy will .. as soon as we can. 

 

I have opened and cancelled tickets from 3 weeks ago.   Just getting someone to answer them now just out of the blue?   When the ticket was closed.   

 

1 ticket, I have open two weeks ago,  still waiting for a response...  

 

So not sure how they can improve this if they do not see it from their customers standpoint.  

 

....

 

My suggestion was simple: copy whatever Etsy is doing on vendor backend and vendor onboarding  :mrgreen:



 
  • teosu
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Posted 27 February 2021 - 07:31 AM #51

Where is  @imac and @ikoshin ? They can answer own road maps? Maybe they dont have any road map about this idea



 
  • lbeas
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Posted 03 March 2021 - 12:19 PM #52

*
POPULAR

We are very close to launching our cscart marketplace 4.12.1, and it has been very stressful with the vendor onboarding. We had to create a "Getting Started" menu on the vendor admin panel because the vendors would literally stare at the screen trying to figure out where to go next. The other concern is the confusion between FEATURES, VARIATIONS, OPTIONS. Product setup should really be a drag and drop experience. The real-time shipping methods work when they want to. PayPal Commerce has been a bit of a pain getting this setup. This has been the biggest learning curve for my team, let alone our vendors. It's almost impossible to compete with Shopify Marketplace, Woocommerce Marketplace, and others. The admin dashboard is very outdated, and our savvy vendors are not going to be patient to learn this product. I've spent hours with each vendor trying to get them to manually upload their products. And, they would freak out if they saw how hard the product import process looks like. If I could easily swap all of the work we put in to another marketplace, I would. But, I've already spent SO much money just trying to get this thing to work. Venting here.



 
  • saltwater
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Posted 04 March 2021 - 05:05 PM #53

Has anyone received an email for a meeting phone call with CS cart CEO here ? Just so I know if Its relevant i go through every talking points, or if individually you would have done so already. 

 

TES : Your last message will be very helpful 



 
  • 12ka4
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Posted 04 March 2021 - 09:27 PM #54

Has anyone received an email for a meeting phone call with CS cart CEO here ? Just so I know if Its relevant i go through every talking points, or if individually you would have done so already. 

 

TES : Your last message will be very helpful 

 

Not me..



 
  • TES
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Posted 07 March 2021 - 05:15 AM #55

Has anyone received an email for a meeting phone call with CS cart CEO here ? Just so I know if Its relevant i go through every talking points, or if individually you would have done so already. 

 

TES : Your last message will be very helpful 

Thanks Saltwater,  Hopefully someone from CS cart will see it.   



 
  • Kentucky
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Posted 07 March 2021 - 06:09 AM #56

We recently launched our multi-vendor marketplace and are running into a lot of similar issues. We've had about 30 vendors sign up so far however only 5 have actually listed any products. We even have it set up so once we approve a vendor to pending status, it fires off an email to walk them through setting up their Stripe account and first steps. The feedback I get is that the dashboard is too confusing. Of the 5 we have listed, we set up the product listings for those clients. This (and a couple other minor reasons) has me completely reevaluating our choice with CS-Cart and I'm actively exploring other options. CS-Cart has a lot of good things going for them and I would prefer to stay with them but if the system itself drives away the people we are trying to attract, no amount of goodwill is going to fix that.



 
  • jlinc
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Posted 08 March 2021 - 02:23 PM #57

The best advice I can say is CS-Cart is what I would consider an MVP of a marketplace. It gives you a head start in launching a marketplace vs. building one from scratch....but you still need to do ALOT of your own custom development to "make it your own".

 

We have invested about $30,000 in the past year customizing the solution to meet the needs of our vendors. It's gotten us to an "ok" place, but we still have a lot more work to do.

 

Also, a bunch of our development was HIDING things we didn't want vendors to see. CS-Cart shows everything by default to the Vendor even if the functionality is useless to them. This makes the vendor admin panel more confusing. We feel "less is more" and you should only show the vendors what they need to use. When you start showing them things like user groups it just makes them scared and they run away.



 
  • teosu
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Posted 08 March 2021 - 03:37 PM #58

You are right, vendors can even see the password hashes of customers from api requests.. . bullshit