Jump to content

  • You cannot start a new topic
  • You cannot reply to this topic

Friendly Vendor Pannel Rate Topic   - - - - -

 
  • jlinc
  • Advanced Member
  • Members
  • Join Date: 22-Jan 20
  • 114 posts

Posted 09 February 2021 - 04:10 PM #21

Along with my last post about people on Etsy Forums we just got this email this morning. We get about 1 a day like this with vendors who sign up and then cancel quickly because of the difficulty building their store.

 

Not trying to rub salt in the CS-Cart wound. I just thought given the conversation here I would back it up with the actual experience vendors have trying to us the CS-Cart Multi-Vendor Admin Panel

 

https://ibb.co/bsNsYzP



 
  • TES
  • Member
  • Members
  • Join Date: 26-Jan 21
  • 44 posts

Posted 09 February 2021 - 07:03 PM #22

Hi,  First you have done wonders with your site.  Congratulations.  

 

With us, the issue is I am reluctant to release the site without me personally being comfortable about signing up and loading a few items (single item and in bulk).   Have bough the license in May and patiently waited to get the new release thinking it will do the trick and simplify the process. 

 

I do have a question for you if you do not mind helping ...   What plugin are you using for tax calculations for the US.?  

 

Thanks 

 

 

Having a more "Vendor Friendly" admin panel should definitely be a priority. We have over 1,000 vendors in our multi-vendor site (check it out here: https://goimagine.com)and get NON-STOP complaints that it's too hard to use. We have lost many vendors who were paying subscription fees to us.

 

If nothing else, maybe just make the "skin/theme" look more modern. We can train people through the workflow issues, but the Admin Panel "looks" like it's from 2006. Just by making the colors, fonts and blocks more modern looking would go a LONG way to giving the perception to our vendors that it's a modern admin panel.

 

As a "two-sided" marketplace it means there are customers on both sides. Making thing easier for the vendors IS making it easier for our customers.



 
  • saltwater
  • Senior Member
  • Members
  • Join Date: 14-May 20
  • 183 posts

Posted 09 February 2021 - 07:42 PM #23

Hey Jlinc ,

 

Thank you for sharing with use all this, that's what I am anticipating will happen to us  once we launch. Have you communicated with Cs cart help desk or sales about this yet ? 

 

Tes: I got your message , I am working on something and will reply to you once Its sorted 

Have you look into TAXJAR https://www.taxjar.com/pricing/ ?

 

I don't use it personally , but have read good reviews on it . Also i am based in the UK not the US , i know taxes run differently for you guys with states etc 



 
  • jlinc
  • Advanced Member
  • Members
  • Join Date: 22-Jan 20
  • 114 posts

Posted 09 February 2021 - 07:46 PM #24

We use TaxJar integration through Simtech and it works well...EXCEPT...it does NOT work with PayPal Commerce Integration. Simtech is still working on that. So, currently we only use Stripe on our marketplace because that's the only payment processor that seems to work well with CS-Cart Multi-Vendor.



 
  • fbranjo
  • Senior Member
  • Trial users
  • Join Date: 28-Dec 17
  • 157 posts

Posted 09 February 2021 - 08:19 PM #25

So what we can do to let CS-Cart listen? Seeing those complains posted by "jlinc" is a serious matter CS-Cart need to address immediately. Losing vendors just after they signup a seller account is no joke.



 
  • TES
  • Member
  • Members
  • Join Date: 26-Jan 21
  • 44 posts

Posted 09 February 2021 - 09:18 PM #26

CS Cart,  are you guys reading this?     Has any of you even tried to set up a product?  or done a Bulk import Preset?  

 

We have spent a week trying to figure out how to create a preset form

 

I really hope you guys are reading this. 

 

Look at the terrible comments.  Do not blame the sellers,   I as a administrator cannot even set up a single product with variations properly and setting up a bulk preset is just ...........................................

 

 

 

Hi All,

 

Perhaps this will help prove your points. There have been multiple threads on the Etsy Forums regarding our new marketplace. Below are screenshots to some vendors who are complaining about using the CS-Cart (our) Vendor Admin Panel. Most of these vendors have cancelled being a seller on our platform because of the difficulty...which is lost revenue to us since we charge a subscription fee.

 

Below are 5 complaints on the Etsy Forums over the past week. If I took the time to get them all there's probably been 50 complaints over the past few months from sellers saying the CS-Cart Vendor Admin Panel is too difficult and confusing to use. (Of course, they refer to it as our admin panel)

 

https://ibb.co/3Bg17d1

 

https://ibb.co/zJzBHZb

 

https://ibb.co/F6NvDb4

 

https://ibb.co/VMP9tD5

 

https://ibb.co/XxxRtcK



 
  • TES
  • Member
  • Members
  • Join Date: 26-Jan 21
  • 44 posts

Posted 09 February 2021 - 09:20 PM #27

Thank you,  so your are using Stripe for all incoming payments as well as Vendor disbursements?  

 

 

We use TaxJar integration through Simtech and it works well...EXCEPT...it does NOT work with PayPal Commerce Integration. Simtech is still working on that. So, currently we only use Stripe on our marketplace because that's the only payment processor that seems to work well with CS-Cart Multi-Vendor.


Saltwater,  

 

Thank you for the advise.  

 

Hey Jlinc ,

 

Thank you for sharing with use all this, that's what I am anticipating will happen to us  once we launch. Have you communicated with Cs cart help desk or sales about this yet ? 

 

Tes: I got your message , I am working on something and will reply to you once Its sorted 

Have you look into TAXJAR https://www.taxjar.com/pricing/ ?

 

I don't use it personally , but have read good reviews on it . Also i am based in the UK not the US , i know taxes run differently for you guys with states etc 



 
  • jlinc
  • Advanced Member
  • Members
  • Join Date: 22-Jan 20
  • 114 posts

Posted 09 February 2021 - 09:34 PM #28

Tes....heads up...we abandoned using "product variations" completely and don't provide that to our vendors since it's impossible to train someone to use them. We only let our vendors use "options" since they make a lot more sense. Especially when you run a custom handmade marketplace like us.

 

The worst part is actually that CS-Cart deprecated the ability to track inventory on options which our vendors are begging for. CS-Cart literally had the functionality we need and took it away! Many vendors said they won't join us until they can track options inventory. CS-Cart says Product Variations is the new way to do it and even though I've been developing software for over a decade can't figure out how to easily use them. I really wish CS-Cart just kept both "Option Inventory" and "Product Variations" active to let the marketplace decide which to provide their vendors. 

 

As for Stripe, we use Stripe Connect which automatically takes payment and splits it between the vendor and marketplace. So, we don't have to disburse anything.

 

Also, since my last post we had ANOTHER vendor cancel use of our marketplace because the Vendor Admin Panel is too difficult to use. I've come to peace with the fact we will eventually have to build our own marketplace and leave CS-Cart since it's not scalable. I just wish we didn't have to.

 

https://ibb.co/cJqkdXZ



 
  • jlinc
  • Advanced Member
  • Members
  • Join Date: 22-Jan 20
  • 114 posts

Posted 09 February 2021 - 09:43 PM #29

Just had our THIRD vendor cancel today because the vendor admin panel is too hard to use. This isn't to pile salt in the CS-Cart wound, but this certainly does hurt:

 

Here's the screenshot

 

https://ibb.co/f1R3KKs



 
  • fbranjo
  • Senior Member
  • Trial users
  • Join Date: 28-Dec 17
  • 157 posts

Posted 09 February 2021 - 11:11 PM #30

Just had our THIRD vendor cancel today because the vendor admin panel is too hard to use. This isn't to pile salt in the CS-Cart wound, but this certainly does hurt:

 

Here's the screenshot

 

https://ibb.co/f1R3KKs

 

How hurt feeling to read such honesty from a seller who feel helpless as we do with CS-Cart. Thanks for sharing those screenshots. I'm just hoping CS-Cart will see it and do something.



 
  • TES
  • Member
  • Members
  • Join Date: 26-Jan 21
  • 44 posts

Posted 10 February 2021 - 06:38 PM #31

Its really very sad as to what is happening to jlinc.  in todays world of online business the biggest challenge is to get sellers and here after all the work they do they are losing them for such a simple reason. 

 

Yesterday I went on to CS cart to see the sites they claim are a success (whom I had seen when I bought the license)  thought I would contact them through their "contact us page"  just to learn if they would mind sharing how they managed the vendor panel issues.  

 

So far no replies,  but thats how desperate I am.  

 

The core PHP full stack developer that I have hired has built many sites using Open Cart and Woo.     And I hired him thinking even though he does not have CS cart experience, how different can it be since the basics are the same across the board. 

 

Unfortunately we are stumbling. 

 

How do we get through to them?????   

 

 

 

 

 

How hurt feeling to read such honesty from a seller who feel helpless as we do with CS-Cart. Thanks for sharing those screenshots. I'm just hoping CS-Cart will see it and do something.



 
  • saltwater
  • Senior Member
  • Members
  • Join Date: 14-May 20
  • 183 posts

Posted 10 February 2021 - 06:58 PM #32

I contacted a few sellers from the success story page too , before purchasing CS cart . One replied to me (she is no longer featured on the success story, because she has left cs cart ) 

She told me she stopped using cs cart, because it was daunting to find vendors. But she claimed it was her fault because she was not concentrating on the business. 

 

 

I also got the app , that is useless , because vendors cannot fully add products from the app  . in 2021 an app should let vendors open a store, manage the shipping option, tax , products. its a pity because my last hope was to offer the app for vendors as its a lot easier to add product. 

 

if the vendor panel was good and simple , i would not even care about the app , i would just be content for now. 

 

it is a pity. a lot of money spent for so far literally nothing. 



 
  • 12ka4
  • Senior Member
  • Trial users
  • Join Date: 21-Feb 18
  • 263 posts

Posted 10 February 2021 - 07:20 PM #33

Just had our THIRD vendor cancel today because the vendor admin panel is too hard to use. This isn't to pile salt in the CS-Cart wound, but this certainly does hurt:

 

Here's the screenshot

 

https://ibb.co/f1R3KKs

 

jlinc, there is cool add-on Etsy connector by WebKul, i bought it tested long time ago but haven't used it in a while should look into it for the near term.



 
  • 12ka4
  • Senior Member
  • Trial users
  • Join Date: 21-Feb 18
  • 263 posts

Posted 10 February 2021 - 07:23 PM #34

How hurt feeling to read such honesty from a seller who feel helpless as we do with CS-Cart. Thanks for sharing those screenshots. I'm just hoping CS-Cart will see it and do something.

 

It won't...unless people who pays Cs-cart (us) stand up and demand change, for the record I have been demanding vendor on-boarding and vendor panel upgrade for last two years.



 
  • 12ka4
  • Senior Member
  • Trial users
  • Join Date: 21-Feb 18
  • 263 posts

Posted 10 February 2021 - 07:24 PM #35

CS Cart,  are you guys reading this?     Has any of you even tried to set up a product?  or done a Bulk import Preset?  

 

We have spent a week trying to figure out how to create a preset form

 

I really hope you guys are reading this. 

 

Look at the terrible comments.  Do not blame the sellers,   I as a administrator cannot even set up a single product with variations properly and setting up a bulk preset is just ...........................................

 

@ikoshkin @imac are you reading this??? 



 
  • teosu
  • Senior Member
  • Members
  • Join Date: 09-Oct 14
  • 900 posts

Posted 10 February 2021 - 07:28 PM #36

No , they dont care about your ideas, believe me. I offer a lot of improvements,they just skipping uservoices.



 
  • saltwater
  • Senior Member
  • Members
  • Join Date: 14-May 20
  • 183 posts

Posted 10 February 2021 - 07:35 PM #37

No , they dont care about your ideas, believe me. I offer a lot of improvements,they just skipping uservoices.

 

It's beyond me .. 

How can you make such a great product , and then completely ruin it with a vendor panel that have vendors run the other way ? perhaps 10 years ago that was enough , but it's 2021 , this is a completely outdated dashboard. i mean in less than 5 years , without design improvement ,this product will be completely overlooked  



 
  • saltwater
  • Senior Member
  • Members
  • Join Date: 14-May 20
  • 183 posts

Posted 10 February 2021 - 09:44 PM #38

 

If CS-Cart is curious about my preference of the arrangement of the admin/vendor panel menus. Then just look at the attached screenshot of my vendor account in one of the successful marketplace in our area for your reference.
 
For example the Shipment menu, it displays all about related to the actions and status of orders. It's very simple and organised. You can easily visualised what need to be managed.
 
I don't know for you guys but this is easy for me to navigate and manage a store.
 

 

It looks great and well organised  that's a bonus, if adding and managing products is easy .

 

 the cs cart vendor panel white or just neutral  color. with menu items reorganised. and a simplified products management would be just perfect . 



 
  • TES
  • Member
  • Members
  • Join Date: 26-Jan 21
  • 44 posts

Posted 11 February 2021 - 12:17 PM #39

It seems they are constantly behind on their technical services when I write to them I get a :  See below 

 

And when they do it is usually the standard links to... which are already online.  

 

Thank you for the message.

We will contact you at the first opportunity. However, I am afraid that our technical support department is loaded heavily at the moment. We apologize for any possible inconvenience.

Thank you.

---

Sincerely yours,

Vitaliy Stepanov

Technical support engineer

 

User guide: http://docs.cs-cart....uide/index.html

Developer documentation: http://docs.cs-cart....uide/index.html

CS-Cart Community Forums: http://forum.cs-cart.com

Get more add-ons and themes on https://marketplace.cs-cart.com

Our technical support team works Monday - Friday, 9 a.m. - 6 p.m., our local time is UTC+4It looks great and well organised  that's a bonus, if adding and managing products is easy .

 

 the cs cart vendor panel white or just neutral  color. with menu items reorganised. and a simplified products management would be just perfect . 



 
  • jlinc
  • Advanced Member
  • Members
  • Join Date: 22-Jan 20
  • 114 posts

Posted 11 February 2021 - 02:23 PM #40

Ok. Some quick thoughts:

 

1) I wish one of the Theme Vendors (Simtech? Themehills? Etc.) would create a modern looking Vendor Admin Theme. I would by it INSTANTLY. While the workflows aren't ideal having the Vendor Admin Panel "look" like it's from 2005 is even worse. Perception is reality and when a Vendor first logs into the panel to build their shop it should at least look modern. Any idea how we could get an Addon vendor to create a modern looking Vendor Admin Panel theme?

 

2) With all the "doom & gloom" here I do want to mention we are growing and being successful with CS-Cart. I found the biggest key was to create our own help center to offer our vendor instructions on managing their shop. We also offer "live chat" hours from Noon-5pm EST Monday thru Friday. You can check out our vendor help center here: https://help.goimagine.com

 

3) I don't think there's any such thing as a perfect out of the box solution for a marketplace. That's why I expected to spend a fair bit customizing CS-Cart. Over the past year we have spent around $25,000 USD on addons and custom development to get to a good spot.

 

So, long story short, we are succeeding with CS-Cart. It's just been harder than it needs to be. Also, we would prefer to stay on CS-Cart long-term. Unfortunately, they don't seem to understand the needs of a marketplace vs. the needs of a stand-alone ecommerce site. They are very different and CS-Cart simply wasn't built with a marketplace being the primary design. It was more of a slap on afterthought and the further we use Multi Vendor the more we are having to customize because the core was not built for a marketplace.