I have a new order that came through that was processed and approved just fine via credit card payment (authorize) but there is no information for the customer to ship to. The transaction in authorize.net shows the same blank information so no help there in getting the shipping address. Below is what the order shows. Any idea how this could happen or what to check/fix? No new upgrades were performed and previous orders are fine.
Are your address fields marked as required in checkout in the profile fields page?
Already are Tony, have been for years, really random I cant pin mine down.
I have a feeling it could something to do with an addon I paid a fortune to simtech for that didnt get developed as I asked so we parted company half way through and got some money chargedback after some hassle.
I noticed a bug on my cart that had to do with customers paying with Apple Pay or Google Pay, where it does not pass through the customer shipping address, name or phone. If your payment method was one of those, contact support for help.