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No Customer Information On Completed Order Rate Topic   - - - - -

 
  • TBOTECH
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Posted 23 June 2020 - 02:59 PM #1

I have a new order that came through that was processed and approved just fine via credit card payment (authorize) but there is no information for the customer to ship to. The transaction in authorize.net shows the same blank information so no help there in getting the shipping address.  Below is what the order shows.  Any idea how this could happen or what to check/fix?  No new upgrades were performed and previous orders are fine.  

 

Running version 4.11.4.SP2

 

 

 

  Customer information

1592919258@example.com

IP address: xx.xxx.xxx.xxx (blanked out by me but locates to Virginia)
 

 

Billing address

United States

 

Shipping address

United States


Edited by TBOTECH, 23 June 2020 - 03:00 PM.


 
  • TBOTECH
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Posted 24 June 2020 - 12:57 AM #2

Next order came through fine so it was a one-off.  Ended up just voiding the order.

Could this be what happens when a customer has their cookies turned off?  



 
  • johnbol1
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Posted 24 June 2020 - 06:46 AM #3

I had the same issue, but I have had it random around 10 times last few months ? CS ticket just replied with Cannot reproduce
 

https://forum.cs-car...address-fields/


Custom printed hi visibility clothing sale the UK's online hivis safety shop
v4.5.2


 
  • automatednow
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Posted 29 June 2020 - 03:44 AM #4

Possible you gave allow guest checkout?



 
  • tbirnseth
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Posted 29 June 2020 - 06:13 PM #5

Are your address fields marked as required in checkout in the profile fields page?


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  • johnbol1
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Posted 30 June 2020 - 05:36 PM #6

Are your address fields marked as required in checkout in the profile fields page?

Already are Tony, have been for years, really random I cant pin mine down.

I have a feeling it could something to do with an addon I paid a fortune to simtech for that didnt get developed as I asked so we parted company half way through and got some money chargedback after some hassle.


Custom printed hi visibility clothing sale the UK's online hivis safety shop
v4.5.2