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Can't Add A Site Administrator Rate Topic   - - - - -

 
  • sox
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Posted 25 March 2020 - 12:46 PM #1

I need to add a new admin user to our website.  When I go to Customers>Administrators I see the list of current admins but no + sign to add. I am logged in as root admin (my 'Active' status has no link nor option to delete).  The KB only tells me how to add a new admin group - not how to add a new user to this.

 

Appreciate any help or advice



 
  • eComLabs
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Posted 25 March 2020 - 01:57 PM #2

Please go to phpMyAdmin, find the cscart_users table and check if the IS_ROOT value is set to Y for your account


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  • soft-solid
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Posted 25 March 2020 - 02:13 PM #3

Hello

 

Try disable ublock or adblock if you are installed.

 

Best regards

Robert.


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  • tbirnseth
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Posted 25 March 2020 - 05:46 PM #4

You can tell if you are a root admin or not by looking at any admin user account.  If there's a 'Usergroups' tab then you're a root admin.  If not, then you're not and would need to follow Ecom's instruction in #2 above.


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  • sox
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Posted 08 September 2020 - 11:26 AM #5

Thanks guys, I am definitely a root admin as I have the Usergroups tab.

 

Hello

 

Try disable ublock or adblock if you are installed.

 

Best regards

Robert.

I assume that these are browser addons?  I have not got them installed as far as I can see.

 

They only thing that I can do is edit the profiles of previous admins so they can be taken over by new admin staff.  I would still like to sort it properly though.  



 
  • johnbol1
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Posted 08 September 2020 - 11:33 AM #6

I had similar issue in chrome, but edge worked ok


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