Can't Add A Site Administrator

I need to add a new admin user to our website. When I go to Customers>Administrators I see the list of current admins but no + sign to add. I am logged in as root admin (my 'Active' status has no link nor option to delete). The KB only tells me how to add a new admin group - not how to add a new user to this.

Appreciate any help or advice

Please go to phpMyAdmin, find the cscart_users table and check if the IS_ROOT value is set to Y for your account

Hello

Try disable ublock or adblock if you are installed.

Best regards

Robert.

You can tell if you are a root admin or not by looking at any admin user account. If there's a 'Usergroups' tab then you're a root admin. If not, then you're not and would need to follow Ecom's instruction in #2 above.

Thanks guys, I am definitely a root admin as I have the Usergroups tab.

Hello

Try disable ublock or adblock if you are installed.

Best regards

Robert.

I assume that these are browser addons? I have not got them installed as far as I can see.

They only thing that I can do is edit the profiles of previous admins so they can be taken over by new admin staff. I would still like to sort it properly though.

I had similar issue in chrome, but edge worked ok