I'm sorry I haven't been able to reply here until now. I can't answer all the questions in this topic today, but I can go over some of them now and explain our position. Hopefully, this will answer at least some of the questions and concerns in this topic. All of this isn't directed to @teosu specifically, but rather a general explanation.
i am reporting an bug. they check the bug 2-3 month later.
we are asking some on forum, no one team staff answer this.
Unfortunately, some bugs in the bug tracker were indeed overlooked a few times, and it generally takes us longer to reply there.
But if your problem is urgent, it's best to contact our technical support directly via Help Desk. A reply there is guaranteed, and is always faster than in the bug tracker. If a problem is caused by a bug, support credits will be returned to your account.
As for the forum, our staff can't answer in every topic. That's why we always suggest Help Desk as the only way to get a guaranteed reply. The forum's purpose is different: to let merchants talk to each other, share experience, tips, feedback, etc.
Despite not guaranteeing an answer here, we do look through the topics regularly to gather feedback. Personally, I am planning to go through all the comments regarding the checkout in the coming weeks, and compile a list of suggestions how it could be improved. We don't always announce this sort of thing, because immediate plans may change. Ultimately, it's better to promise less, but deliver more.
i am giving a offer. they dont care,
[...]
Order pages, user profiles adresses, checkout must be rewrite and redesing from zero.
I remember that you encountered issues with some aspects of Multi-Vendor. Unfortunately, we can't always act on a single request at the forum. Especially if the requested change is significant, or is a total rework. We try to make our changes in a way that'd let the merchants save money on upgrading third-party add-ons and themes to work with a new version.
However, we do monitor the forum for requests. Even when we don't answer here, we add your requests as new tasks (or votes) on our internal tracking system. These votes come from the forum, Help Desk, bug tracker, communication with clients, and other sources.
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P.S. Please note that we don't discuss other ecommerce software in this forum. The only situation when it's appropriate is posting a screenshot of certain functionality (e.g., the checkout page) and explaining how such a change in CS-Cart would benefit your business. Criticism is to be kept constructive: without being overly emotional, and with details as to what and how affects your business negatively. I have to edit or remove the posts that fall outside those guidelines. If possible, I'd prefer to focus on analyzing feedback instead.
P.P.S. A lot of constructive criticism regarding the new checkout has already been posted at the forum, so there's no need to re-post it here for now. I'll go over the past threads as well.