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error message when purchasing a downloaded product
Posted 18 February 2008 - 06:32 AM #1
I'm having a strange error when a customer purchases an online product. the order processes fine, but when they go to the download screen, they get the error:
>>Error
Access Denied
you can see the link here:
http://www.squallpre...EN¤cy=usd
I also noticed, that the cart drops to http:// versus https:// when it was processing the credit cards...
any thoughts on the matter would be much appreicated....
cheers,
Posted 18 February 2008 - 03:10 PM #2
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Posted 07 August 2009 - 09:19 PM #3
I am having the same problem with the error message, did you ever managed to sort this out and if so I would appreciate your help if you could tell me what you did to cure this problems
Many Thanks
Laura

Posted 08 September 2009 - 10:45 PM #4
I'm scratching my head here.
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Posted 08 September 2009 - 10:47 PM #5

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Posted 08 September 2009 - 10:53 PM #6
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Posted 19 May 2010 - 07:55 AM #7
Posted 01 August 2018 - 01:15 AM #8
I am having this exact problem. I can't figure out why some products are giving me the error and not all. Same setting used on all the products. Order shows as processed, but access is denied from the download link in the customer's email, and shows as not available or expired in the download list. I haven't seen anyone post a fix for this.