Paypal Stops Working After Server Change

General General Questions
1

We recently changed our server hosting and copied the data exactly as it is from our old hosting and resumed the site. But after this change, all Paypal orders are in Ópen' status even though the payment is successful. The payment data is also not being transferred to the cs-cart order data.

What could be the issue?

2

Make sure the server is set up correctly. https://docs.cs-cart.com/latest/install/system_requirements.html

3

Make sure the server is set up correctly. https://docs.cs-cart.com/latest/install/system_requirements.html


We asked the server support (Fastcomet) to double check everything and it's correctly set up.

CURL support is also enabled. Does it have anything to do with PHP version. We are on PHP 7.2.x and server supports https/2
4

I assumed since you changed servers that something might be missing.

Check the paypal http requests in admin logs to see if it shows any errors.

5

Not knowing how paypal stores things internally; but if you have a new ip address with your new server then they could be storing the IPN and other info by IP as well as domain name. This would be a bad idea, but it is paypal. So you might want to check with their support about anything that needs to be done having transferred your site to a new server.

6

Not knowing how paypal stores things internally; but if you have a new ip address with your new server then they could be storing the IPN and other info by IP as well as domain name. This would be a bad idea, but it is paypal. So you might want to check with their support about anything that needs to be done having transferred your site to a new server.

Great. Thanx... :-) Will contact paypal.