axel
1
Hi
we have been operating our service since August without a flaw.
Now since today the main page (https://www.geschenkevonhier.de) ist not loading anymore yet subpage s do with out a problem eg https://www.geschenkevonhier.de/frolleinanne - navigating pack to the main page from there results in the same issue
Has anyone experience sth like this and would have an idea what the reason could be?
As the error occured we did not make any changes to the site, did not upload images (which sometimes can cause problems if too large...)
many thanks for help
best
Axel
Hello Axel
Did you try development mode ?
In config.local.php set
ini_set('display_errors', 1);
and in file config.php please find "DEVEL" and replace
//define('DEVELOPMENT', true);
on
define('DEVELOPMENT', true);
and next refresh homepage
Best regards
Robert
axel
3
Thanks Robert, will check
Hello Alex
The next step is to block all third party addons and check if any of them causes problems.
Best regards
Robert
Check server error logs for new records
axel
6
Thanks both
@ecomLabs: where do I find the server error logs?
Thanks both
@ecomLabs: where do I find the server error logs?
If you are not familiar with server control panel, contact server administrator with this question
axel
9
We fixed it - many thanks for your quick help:-)
and the problem was ? so others may benefit if they come across this thread