Jump to content

  • You cannot start a new topic
  • You cannot reply to this topic

Fatal Error: Call To A Member Function Getamount() On Boolean In /home/wltjyk1Kjmxn/public_Html/app/addons/warehouses/tygh/addons/warehouses/productst Rate Topic   - - - - -

 
  • bbbsportspr
  • Newbie
  • Trial users
  • Join Date: 18-Nov 19
  • 1 posts

Posted 18 November 2019 - 05:15 AM #1

Fatal error: Call to a member function getAmount() on boolean in /home/wltjyk1kjmxn/public_html/app/addons/warehouses/Tygh/Addons/Warehouses/ProductStock.php on line 228 when try to update the status of the order... my problem is with the warehouse addon in the new version 4.11.1.

 

Awaiting prompt solution.



 
  • ikoshkin
  • Tech Writer
  • CS-Cart Architects
  • Join Date: 25-Nov 15
  • 451 posts

Posted 18 November 2019 - 07:46 AM #2

Fatal error: Call to a member function getAmount() on boolean in /home/wltjyk1kjmxn/public_html/app/addons/warehouses/Tygh/Addons/Warehouses/ProductStock.php on line 228 when try to update the status of the order... my problem is with the warehouse addon in the new version 4.11.1.
 
Awaiting prompt solution.


Please contact our technical support via Help Desk regarding this problem. They'll have more ways to investigate it, so it's faster than the bug tracker. If the problem is indeed caused by a bug in CS-Cart, support credits won't be charged.

 
  • tbirnseth
  • CS Cart Expert
  • Authorized Reseller
  • Join Date: 08-Nov 08
  • 11429 posts

Posted 18 November 2019 - 10:40 PM #3

Why are you suggesting helpdesk rather than bugtracker.  Obviously the customer found a defect.  I understand that responses in bugtracker take months. But the solution is to fix the bugtracker response times, not turn clients over to the paid support area where the issues then become invisible to others.


EZ Merchant Solutions: Custom (USA based) B2B Development, Consulting, Development and Special Projects (get a quote here).
Commercial addons, payment methods and modifications to meet your business and operations needs.


 
  • ikoshkin
  • Tech Writer
  • CS-Cart Architects
  • Join Date: 25-Nov 15
  • 451 posts

Posted 19 November 2019 - 05:38 AM #4

I am suggesting Help Desk because it's better for everyone involved.

1. @bbbsportspr will get a reply and solution sooner, and with less effort on their part.

2. If the problem is indeed caused by a bug in CS-Cart, support credits won't be charged. So it's as free as the bug tracker in such cases.

3. Warehouses are VERY configurable. So, instead of asking a dozen of questions about how they are configured in @bbbsportspr's store and then trying to reproduce it on our own installation, we could just ask access credentials and see how the warehouses are configured. That's only possible via Help Desk.

4. Considering all the above, the fix will make its way to 4.11.2 (and therefore, to everyone else) sooner.

I'm not a programmer myself, so I can't say how easy/difficult it is to reproduce the problem. But I figure that investigating the problem where it occurs is always better than trying to guess its cause remotely. That's why Help Desk will always be a better and faster alternative to the bug tracker.

 
  • tbirnseth
  • CS Cart Expert
  • Authorized Reseller
  • Join Date: 08-Nov 08
  • 11429 posts

Posted 19 November 2019 - 08:58 PM #5

My point being that when defects are referred to helpdesk the resolution disappears from the community view.  If they are reported in bugtracker then the resolution is generally provided with a diff and everyone can see the problem and the solution.

 

Fix the response times in bugtracker for "confirming" a defect and all is well....  Waiting 2 months to go from "unconfirmed" to some kind of response is really unacceptable.  I report defects against 4.10.1 and don't get a response till 4.10.3 is already out the door.


EZ Merchant Solutions: Custom (USA based) B2B Development, Consulting, Development and Special Projects (get a quote here).
Commercial addons, payment methods and modifications to meet your business and operations needs.