Quantity Is Not Updating On Csv Import

General General Questions
1

When I'm importing new products via CSV file, the quantity is not updating.

The mapping is set to Quantity => Quantity

I'm I missing something?

2

Hello

Show a small portion of the file you are importing.

Best regards

Robert

3

From CS-cart:

7c52fb5b573065711251b74a77050d62-full.pn

this is my file:

a81f6fb9a7c62e1de82db23b8174f49f-full.pn

4

Hello

There is a problem with these files. Unable to open.

Best regards

Robert

5

Sorry. That is strange it works for me.

I have uploaded the file with WeTransfer.

https://we.tl/t-aHrSaxOuWV

There is only one product that I tried to upload in CS-cart.

6

Hello Nicolas

I prepared the import of your file in my store and it worked without a problem. The quantity was loading.

Best regards

Robert

import.png

7

I have the same thing:

[attachment=14064:2019-11-12 11_00_57-Window.png]

but when a go to the product the quantity is set to 0.

[attachment=14063:2019-11-12 10_57_35-Window.png]

2019-11-12 10_57_35-Window.png

2019-11-12 11_00_57-Window.png

8

Hello Nicolas

How big is your file? How many records? What is the information after loading records?

Best regards

Robert

9

Did you try to temporary disable 3rd party addons before import?

10

Hi,

Thank you for your answers.

Hello Nicolas

How big is your file? How many records? What is the information after loading records?

Best regards

Robert

The file is very small only 1 record for now, this is for testing only. Later it will be about 10 000 records. So this must works.

Did you try to temporary disable 3rd party addons before import?

The only 3rd party addons is UniTheme 2. This cannot be disabled. Do you think this could be the problem?

11

After several tests, I realized that the first import, the quantity is not updated, then import the file again, the quantity is updated, but then I have double images.

This is a bit lame.

12

After several tests, I realized that the first import, the quantity is not updated, then import the file again, the quantity is updated, but then I have double images.

This is a bit lame.

We never faced such issue. It is required to examine it on your server

13

Hi eComLabs,

Thanks for you help,

I reinstall CS-Cart and it seems like it works now. I did not change anything on the server side. I hope that will not happen again.

Thanks,

Nicolas