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Orders With Product Stock Zero Rate Topic   - - - - -

 
  • becomarius
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Posted 09 October 2019 - 09:53 AM #1

Orders with product stock zero

 

Someone know... why i reciev orders with products Which are not in stock ?

Where i must to look

 

Cache is set "one day" but  that products are ZERO stock from a long time a go

 
 


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Posted 09 October 2019 - 01:36 PM #2

Does the ability to add out of stock items to the cart enabled in your store?


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  • becomarius
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Posted 09 October 2019 - 02:17 PM #3

Absolute NO

 

This is the mystery


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  • tbirnseth
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Posted 09 October 2019 - 04:36 PM #4

What version of cs-cart are you running?


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  • becomarius
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Posted 09 October 2019 - 05:59 PM #5

 

4.9.2.SP3


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Posted 09 October 2019 - 06:08 PM #6

Does the ability to add out of stock items to the cart enabled in your store?

Absolute NO

 

This is the mystery

 

You know me... i am not new


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  • tbirnseth
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Posted 10 October 2019 - 06:20 PM #7

If you haven't, clear your cache manually be either removing or renaming the var/cache directory.  It certainly sounds like the setting for allowing zero stock items to be added is off or you have items in stock from other storefronts.


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  • Flow
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Posted 11 October 2019 - 04:50 AM #8

We have this too, very rarely. Products that have been out of stock for 2 months and then suddenly a customer was able to order it somehow. 

 

I tested and can't find out what it is. I even paid a developer to look into it, but he was also unable to reproduce. It's a mystery - and it still happens occasionally (on 4.62).


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  • becomarius
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Posted 11 October 2019 - 02:12 PM #9

We have this too, very rarely. Products that have been out of stock for 2 months and then suddenly a customer was able to order it somehow. 

 

I tested and can't find out what it is. I even paid a developer to look into it, but he was also unable to reproduce. It's a mystery - and it still happens occasionally (on 4.62).

I have an idee

 

Please tell me your third party addons

 

An i tell you if i have one of these too

 

in privat if you want 


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Posted 11 October 2019 - 03:16 PM #10

I have an idee

 

Please tell me your third party addons

 

An i tell you if i have one of these too

 

in privat if you want 

 

Oh I have so many, and most are custom made!


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  • sioulisn
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Posted 11 October 2019 - 03:25 PM #11

this can happen if in some old orders you change the status and from status that decrease qty to a status that increase it. this will add qty to this orders product and as result will not be out of stock until someone place order again within product Sent from my SM-G9550 using Tapatalk

 
  • tbirnseth
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Posted 11 October 2019 - 06:58 PM #12

And most notably it happens if you delete orders since the status of the order is first changed to Incomplete which I'm assuming would be a add inventory adjustment.


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Posted 14 October 2019 - 05:55 AM #13

And most notably it happens if you delete orders since the status of the order is first changed to Incomplete which I'm assuming would be a add inventory adjustment.

 

In this case go to Logs and try to find ordered items with the Update status


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Posted 14 October 2019 - 05:57 AM #14

I realize this can happen when old orders have been edited, but this is definitely not the case with us. We never delete or cancel orders because of this reason.


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