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Messaging Center - Customers Rate Topic   - - - - -

 
  • Irfan Ahmad
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Posted 25 September 2019 - 11:31 AM #1

Hi,

Is there a way to disable the ability for customers to send messages from a product page?

It is desirable to show them a "contact us" page instead of ability to send a message.

 


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  • soft-solid
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Posted 25 September 2019 - 11:35 AM #2

Hello

 

Yes. You can disable addon "Customer-to-Vendor Communication"

 

Best regards

Robert


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Posted 25 September 2019 - 01:47 PM #3

Hi,

Is there a way to disable the ability for customers to send messages from a product page?

It is desirable to show them a "contact us" page instead of ability to send a message.

 

https://docs.cs-cart...tion/index.html


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  • Irfan Ahmad
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Posted 25 September 2019 - 02:42 PM #4

Thank you, robert and ecomlabs.

Disabling the "Contact button on product pages" tick box (in the said plugin) did not help.

Any other solutions?


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  • tbirnseth
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Posted 25 September 2019 - 06:20 PM #5

There is a global (default) setting in the addon.  Each product also has a setting for discussions.  You might have to change the value in your products.  Easiest way to do that globally is to export, change the value, import.


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Posted 26 September 2019 - 05:01 AM #6

Thank you, robert and ecomlabs.

Disabling the "Contact button on product pages" tick box (in the said plugin) did not help.

Any other solutions?

 

Try to temporary disable this module and check the result


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  • Irfan Ahmad
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Posted 26 September 2019 - 06:53 AM #7

Thanks, fellows.

tbirnseth, we will check how that affects things.

ecomlabs, the plugin shows as "installed" and there is no way to disable the plugin, apparently.

 

We randomly un-ticked the communication for contact on vendor's microstore and this accomplished the task. What a blessing, no?

See screenshot attached.

Attached Thumbnails

  • customer to vendor communication plugin settings.JPG

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  • Darius
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Posted 26 September 2019 - 09:10 AM #8

Is this feature to contact vendor available in latest ultimate version not multivendor ?



 
  • Irfan Ahmad
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Posted 26 September 2019 - 09:24 AM #9

On the documentation page it says:

This add-on exists only in Multi-Vendor 4.7.1 and newer versions.

Is this feature to contact vendor available in latest ultimate version not multivendor ?


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  • Darius
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Posted 26 September 2019 - 11:54 AM #10

Well thats whats wrong with this cart.. There is no way for customer to contact seller about particular product and for seller to know what product is question about.. Stone age..

 

On the documentation page it says:

This add-on exists only in Multi-Vendor 4.7.1 and newer versions.



 
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Posted 26 September 2019 - 02:13 PM #11

Thanks, fellows.

tbirnseth, we will check how that affects things.

ecomlabs, the plugin shows as "installed" and there is no way to disable the plugin, apparently.

 

We randomly un-ticked the communication for contact on vendor's microstore and this accomplished the task. What a blessing, no?

See screenshot attached.

 

Possibly the issue was caused by cache


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  • Irfan Ahmad
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Posted 26 September 2019 - 04:39 PM #12

We cleared cache to make sure changes were applied right away.

But who knows what made it work :-)

Possibly the issue was caused by cache


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