Support Ticket System MOD Released

Support Ticket System MOD Released



Features


  • Integrates directly into the customer/administration area of CS-Cart
  • View and manage support tickets directly from your CS-Cart admin interface
  • Have complete control over support ticket from start to end
  • Fully featured messaging system with email notification
  • Maintain constant contact with your customers throughout the support process
  • A notes area for each ticket which only your staff can view or edit
  • Each ticket ties to customer profiles, avoiding time-consuming cross-referencing
  • Customizable frontend extra fields for getting the exact information you need from your customers



    [url]http://topcoderpro.com/support-ticket-system-mod-p29930.html[/url]

that alot of cash when when the junkyard dog is free:

[url]http://www.phpjunkyard.com/free-helpdesk-software.php[/url]

Indeed. Is not a great software… you should try kayako. [url]http://www.kayako.com/pricing.php[/url]

the best one is freeware which is called a eticket :slight_smile:

Hi



Is there any chance to get this link updated please…? :wink:



Thank you.




[quote name=‘smavtron’]Support Ticket System MOD Released



Features


  • Integrates directly into the customer/administration area of CS-Cart
  • View and manage support tickets directly from your CS-Cart admin interface
  • Have complete control over support ticket from start to end
  • Fully featured messaging system with email notification
  • Maintain constant contact with your customers throughout the support process
  • A notes area for each ticket which only your staff can view or edit
  • Each ticket ties to customer profiles, avoiding time-consuming cross-referencing
  • Customizable frontend extra fields for getting the exact information you need from your customers



    [url]http://topcoderpro.com/support-ticket-system-mod-p29930.html[/url][/QUOTE]

[quote name=‘Noman’]Hi



Is there any chance to get this link updated please…? :wink:



Thank you.[/QUOTE]



[url]http://www.t-cpro.com/[/url]

[quote name=‘miracles’]the best one is freeware which is called a eticket :)[/QUOTE]

yea miracles is right, eTicket is pretty awesome, works great and is free, check it otu at [url]Home - eTicket Helpdesk Software PHP

Is your mod still available? I pm you last week but didn’t get an answer yet.

Please let me know because my client is interested.



Thanks


[quote name=‘smavtron’]Support Ticket System MOD Released



Features


  • Integrates directly into the customer/administration area of CS-Cart
  • View and manage support tickets directly from your CS-Cart admin interface
  • Have complete control over support ticket from start to end
  • Fully featured messaging system with email notification
  • Maintain constant contact with your customers throughout the support process
  • A notes area for each ticket which only your staff can view or edit
  • Each ticket ties to customer profiles, avoiding time-consuming cross-referencing
  • Customizable frontend extra fields for getting the exact information you need from your customers



    [url]http://topcoderpro.com/support-ticket-system-mod-p29930.html[/url][/QUOTE]

Server is down. Where would I be able to find a mod for CS-Cart for piping email as ticket system ?

thanks,

Alex.

Hello SnoRocket,


[quote name=‘snorocket’]yea miracles is right, eTicket is pretty awesome, works great and is free, check it otu at [url]Home - eTicket Helpdesk Software PHP



Yes, but demo is out :frowning:



OSTicket is a good solution too!



[url]http://www.osticket.com/[/url]



Demo: [url]http://www.ostickethacks.com/demo/[/url]



Admin Panel: [url]http://www.ostickethacks.com/demo/scp/[/url]



Username: admin

Password: admin





Lee Li Pop

Bringing up this topic again, because I think it would be great for CS-Cart to incorporate something. I have tried HESK and really like it. The benefits of finding a system that works with CS-Cart is that users could log in and sync order#s with tickets. That way, we could match the customers up with what they bought in crease there is an issue.



I am looking eticket.



If I'm going to use a third-party system, I would prefer something that I host separately so that I can deal with any issues with the developer A lot of these add-ons are built for particular versions of CS-Cart and quickly die as CS-Cart constantly releases new updates. Any ticket system that works direct with CS-Cart, I want developed by CS-Cart directly.



I am wary of any addons from third-party developers, to be honest.

Kayako is the best we've come across thus far. Totally independant but I'm sure there is a login share on the board already.

Try [url=“http://www.clickdesk.com/”]http://www.clickdesk.com/[/url] - it has cs-cart integration, and chat. Looks perfect for small to medium companies and I'm thinking about trying it.



Don't know if it can connect customers and their orders but it looks pretty cool already.



What we do now, is use gmail with labels (one login, every support person has their own label), plus Capsule CRM. I'm planning to connect Capsule and cs-cart - this way we can quickly click and go to a customers orders, details page, add a task, note, etc.