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Order Tracking Roadblock Rate Topic   - - - - -

 

Posted 11 September 2019 - 01:15 PM #1

Hi,

On my website> My Account> Track my order(s) 

always produces an ErrorThe E-mail/Order ID you entered doesn't exist

 

This is consistent with whether a customer tries to check their tracking status or if one of us try to test this feature from the admin side.

 

Is there something I'm missing and need to know before making use of this nifty little feature?

Thanks in advance.


WWW.HALLROAD.ORG


 
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Posted 11 September 2019 - 02:03 PM #2

Do you receive this error both for Order ID and E-mail?


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Posted 12 September 2019 - 06:20 AM #3

When an email ID is used, it says "Instructions have been sent to your email ID"

 

But the fact of the matter is, that a majority of customers need their Tracking IDs and this information is neither available in the email, nor the order details that would open via the link (given in email).

 

Do you receive this error both for Order ID and E-mail?


WWW.HALLROAD.ORG


 
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Posted 12 September 2019 - 01:37 PM #4

I have checked this behaviour on the demo and did face any problem. It is required to examine issue on your store


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