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Shipping Rates To Hawaii Not Right Rate Topic   - - - - -


Posted 04 September 2019 - 08:00 PM #1

I am using FedEx Ground RealTime shipping method for my standard shipping potion. It seems to be working fine for shipping to the lower 48. I run into issues when shipping to AK / HI. It does not calculate freight correctly. I checked on my FedEx account and the freight is correct using their on-site rate calculations. 


Do I need to set up something different with locations with AK and HI? I'm just not real clear why the correct freight is not getting passed to the order.


Thanks for any help!