Greetings, fellow members.
While browsing these forums for answers and help, I have noticed that a user asks a question and respected members tried to help which is very much appreciated.
At the same time, some of the final answers appeared to be "check your pm".
I want to ask everyone: Does this kind of answer help other users with their problem? I believe that this is less than helping, because the solution never appeared on the forums and other users searching for the same or a similar problem will be forced to look elsewhere for a solution - or post a new thread to ask for help.
Now, there are a couple apparent issues arising from this scenario:
- Since the solution was not provided in the thread as a post, other users searching for a solution have their valuable time wasted on reading the whole thread but without a solution!
- As a result of a user unable to search for a solution (to an existing problem or question,) he/she will post it as a new thread. Therefore, there will be more threads for the same issue and:
- More users will have their time wasted trying to find solutions from more than one threads. And
- More users will have their time wasted when they post new threads for a similar or an existing issue.
- However, when the answers are provided inside a thread, our respected cs-cart team members will have lesser number of new threads to respond to. This will allow them:
- more time to dedicate to working on new and improved features of cs-cart/ MVE,
- to develop advanced and progressive plugins, and
- to dedicate more time towards resolving existing support tickets/ bugs.
What do you guys think?