We are having a problem where when a customer places an order online, and pays with a credit/debit card, the website takes them back to the checkout page and shows an error message in the corner (see here: https://snag.gy/szg40B.jpg )
We have checked our payment processor and the money is indeed coming through and authenticating fine. The admin panel shows the order as being paid but to the customer it seems it is not working
It is like the red box is displaying the payment processors response and isn't completing the order but it does in the admin panel. I have checked the order statuses and the "Paid" status doesn't have the "pay order again" box ticked
All statuses which increase inventory are considered by the system as "failed". The logic is simple - if the item was back to to stock, then the order was not paid. As a result, you see error message on the checkout
All statuses which increase inventory are considered by the system as "failed". The logic is simple - if the item was back to to stock, then the order was not paid. As a result, you see error message on the checkout
So would I be able to keep Open as increase and leave Paid as decrease. Sometimes we "park" an order in open if the customer is waiting to pay, which can sometimes take a week or two. In this instance, we wouldn't want inventory decreased as the order hasn't been paid for