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Multi-Vendor - Gap In Communication - Return Products Rma Rate Topic   - - - - -

  • HareRama
  • Newbie
  • Trial users
  • Join Date: 10-Mar 19
  • 6 posts

Posted 07 June 2019 - 03:52 PM #1

Hi, I have studied RMA and it works in very basic way on CS-Cart, but with Multi-Vendor I see a lag with communication. Customer fill RMA and then Admin can see it. He can decide what to do but:

  1. Administrator can not response to the RMA request - he can accept return etc. but he has no speech about more details of issue
  2. Administrator can not contact Vendor regarding the issue. Vendor doesn't see any problem regarding his items.

How you guys deal with that huge gap or you.. skip RMA?