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Meet Cs-Cart & Multi-Vendor 4.10.1 With New Checkout And Product Variations Rate Topic   - - - - -

 
  • johnbol1
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Posted 14 June 2019 - 02:41 PM #121

I have used some one page checkouts and find them all confusing, the current CS cart checkout seems easy and logical broken down into easy steps. I dont see the point of fixing something that isnt broken.

Ive seen the studies and don't really agree,

demo.onestepcheckout.com 

 

https://blog.onestep...ct-on-checkout/


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Posted 14 June 2019 - 04:19 PM #122

I'll just jump in.. this is a mess guys.

 

1. There is no second address box for Apartments, Suites, etc nor do I see a way to add one via the blocks in the Checkout Layout section.

 

2. There is no Shipping address but the city/state/country above and no way I see to add address fields. Many times a customer will have a different billing and shipping address.

 

3. No way for a customer to specify if the billing and shipping addresses are the same or different.

 

What am I missing? I looked over the docs and searched here but nothing...

 

I see where the customer, if they have an account, can go to their Profile details and add these but there should be an option from the checkout screen...this will confuse customers and kill sales.
 

Also.. by reading the docs: https://docs.cs-cart...s/checkout.html

 

There is no: 

Profile address section order—choose which customer address should go first on the checkout page: billing address or shipping address.

Configure “Sign in” step—choose whether to display the Returning customer or New customer section first.

Ask customers to agree with terms & conditions during checkout—if you enable this setting, customers will have to accept the terms and conditions of your store at checkout.

 

in the settings in admin.

 

In the Phone box in the profile it's forcing a country code +.   or a 1. which many may not know or care about...this will stop many in their tracks.


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Posted 14 June 2019 - 04:31 PM #123

What a mess.. I followed the instructions to go back to step by step checkout but that isn't working, even after turning off all the blocks and clearing cache.

 

I'm just rolling back to 4.9.3 until you guys get this figured out.


Brad G

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  • tbirnseth
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Posted 14 June 2019 - 04:54 PM #124

 

@cs-cart Therefore it is imperative that the multi-step checkout stays exactly how it was, as it is very scenario specific what checkout actually converts better. Seeing that these conversion rates can go either way and it is roughly a 50% chance as to what converts better, it seems like you have just cut off 50% of your customers from your future updates. It is essential that these issues get addressed ASAP, no matter how much you like your 'Lite Checkout'. It simply doesn't fit everyone.

Excellent points.  I hope they will break with their historical trends and simply do what their customers want rather than what a developer thinks is a good business practice/process.


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  • tbirnseth
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Posted 14 June 2019 - 05:08 PM #125

Hi, can you please write how do you do this validation of billing address? 

Please write a workflow on how it organised on you side.

 

From what I know, all CC payment processors try to move to 3DS Secure, and it's rare case when some payment requires billing address.

It is the banks that do AVS.  The merchants collect the info, gateways collect from merchants and pass the data to the Banks (or for payment methods that are direct to banks, the gateway is not present) and the Banks give back AVS info like: zipcode - ok, address-ok, name match - ok, etc. (if direct to bank, merchant configuration at bank decides pass/fail)  The Gateways (or banks) are configured to let the customer choose what degree of fraud detection they want and how "tight" to make it.  There can be false positives and that's why it's configurable.  In either case, billing address info is required if you want any fraud detection at all.

 

As an example, our Squarepay payment method sends billing address info to Square.  Square verifies that the zipcode entered on their iFrame form matches the zip in the billing address AND the zip from the bank's billing address.  If this 3-way match doesn't validate, the card is declined.  A shipping zipcode would have zero relevance.

 

I realize you don't understand US banking nor US taxes.  We try to educate you but you constantly tell us what we're telling you is wrong.

 

Even if was "just because", it is what your customers are asking for.  That should be reason enough.


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  • AVO-Ken
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Posted 14 June 2019 - 08:13 PM #126

Still trying to figure out why we weren't notified of the billing address in the change log.

 

We have told the developers that do work for us that all work being performed for us is to be put on hold until the billing address issue is resolved. Others should do the same. Loss of money makes people speak up!! But then again not all users know about this change.



 
  • tbirnseth
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Posted 14 June 2019 - 09:57 PM #127

Great for business.  I've had to put this banner at the top of my homepage:

 

Add-on Version 4.10.x compatibility

Please note: For now, we cannot confirm that any of our addons are compatible with cs-cart 4.10.x. The reason is the removal of the billing address fields which are used by many of our addons. We will attempt to address the issues as we see what the demand is. It is unclear which of our addons will be able to work in an environment where there is no billing address info.

Please bear with us as we attempt to get our arms around this change. It was unforeseen and we will react as needed.


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  • alaa
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Posted 14 June 2019 - 11:20 PM #128

What a mess.. I followed the instructions to go back to step by step checkout but that isn't working, even after turning off all the blocks and clearing cache.

 

I'm just rolling back to 4.9.3 until you guys get this figured out.

 

You need to activate Step by Step Checkout addon. Then, go to Design - Layouts - Checkout (Layout) - Click on the gear icon of the main grid - in the wrapper selection, select none instead of lite checkout. https://prnt.sc/o21vvh



 
  • alaa
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Posted 14 June 2019 - 11:27 PM #129

 

I did not find billing address on Amazon. Only multiple shipping profiles. If you can provide me with screen that would help.

 

 

 

I don't know why you decided that Amazon absolutely has billing address.

Can you please post the screenshot with billing address? Because in my profile I did not find any mention of billing address.

 

How is the billing address connected with requirement to have an account? I really don't understand.

 

Here is a screenshot of the billing address requirements on Amazon https://prnt.sc/o21xi3

 

Here it is in a later stage: https://prnt.sc/o21xz6



 
  • alaa
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Posted 14 June 2019 - 11:43 PM #130

We have old checkout for now. But I won't bring the billing address back just "because". There should be a reason for this.

 

Step by step checkout is outdated. The easier checkout is - the more conversional it is. Checkout should be as simple as only possible, and besides it should be displayed correctly on any kind of device - PC, Tablet, Mobile. That is how we get our new checkout. 

Old checkout, the one that was up to 4.9.3 is deprecated and will be discontinued in one of the future versions.

 

No please, keep the old checkout as an addon and don't stop it. I still use it. I found out that it is more user friendly than the current lite checkout. 

 

If you want to improve the lite checkout, it should be as follows: 

 

1- Checkout should be two steps separated in two pages.

2- Page one is the shipping address page. User fills the shipping address in the first page. Then click save. Then, all editable fields should be changed to text only, so that the user sees a summery of the shipping address that he filled. If the user clicks on edit, the input fields return. 

3- User clicks on continue, then the second page appears with all the other checkout requirements. 

 

Note1: this method is very mobile friendly. 

Note2: the currenty behavior of the lite checkout, especially this thing: https://prnt.sc/o21zzy is not user friendly at all. It is even misleading. 

Note3: Step by Step checkout with some styling and minor modification becomes very modern and easy. See my checkout: https://prnt.sc/o221bl

Note4: Review this study about the importance of Step by Step checkout (accordion style) https://baymard.com/...ckout-usability

 

 

Having said that, I hope you will not discontinue the Step by Step addon. If all the above doens't convince you, just keep it as an option. At least me will still use it for my 2 stores. 



 
  • Jacek
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Posted 15 June 2019 - 10:17 AM #131

I agree that the decision to get rid off billing address was unfortunate.

In my case there are 2 scenarios that should be consider:
1) I sell baby products (Toys etc.) and often I have customers who buy things for presents. There is a need to have separate billing and shopping address. That is ca. 5% of my orders
2) I have customers who need to get an Invoice for their company. There should be a radio button to indicate if the customer is a business or individual entity. Ca 3% of the orders.

There are situations wher the company buy products for their employees and want to ship it as a presents and get the Invoice. So you should not combine those 2 scenarios into 1.

 
  • gasngrills
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Posted 15 June 2019 - 04:03 PM #132

Hi, can you please write how do you do this validation of billing address? 

Please write a workflow on how it organised on you side.

 

From what I know, all CC payment processors try to move to 3DS Secure, and it's rare case when some payment requires billing address.

A customer add the product to cart and move on to checkout , register an account or checkout as a guest , enter the name, address, email, phone number and move on to shipping and payment method, enter the credit card info and submit order, if the address entered does not match the address that is associated with the credit card used on file with the credit card bank, the transaction will be declined because we use fraud protection with our credit card processor to have the street address and zip code match, sure we can remove this requirement and take orders with it but that defeats the purpose of the fraud protection suite that we pay for to make sure the orders we receive are legit and not fraud, if the address entered was correct , in the backend on the order detail page we see this in the response from the credit card processor . This is the way it is with most merchants that I have done business with in USA, you add one billing address and as many shipping addresses as you want, but a billing address that is tied to the credit card used must be there. If we take orders without the billing address, we will be a sitting duck for fraudulent transactions that we can not refute if we get a chargeback. I really don't see the logic behind your thinking and why you want to do this. This will not work for me as I have mentioned on 2 of my stores I sell digital products that don't need a shipping address but a billing address, I will not upgrade and stay where I'm or move on for another platform if this stays the way it is. I have been using CS-Cart since Version 1.35 , more than 10 years now and hate to go somewhere else


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Posted 16 June 2019 - 01:22 AM #133

Look.. this is a no go deal with the way it's setup right now. And for the Amazon argument you guys can shelve that too and here's why. Amazon buyers typically make purchases from Amazon on a regular basis whereas most of the ecom stores out there, ours included, are likely one or two time purchases for the customer. Having them go and setup a full profile and add addresses (and let's not forget the phone number format that will play havoc) just isn't going to happen. There is no way I'm going to this setup as it sets today.

 

Fix it or you will force many of us to find another solution. What sucks is that I just renewed my license a few hours before this rolled out,


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Posted 16 June 2019 - 01:24 AM #134

You need to activate Step by Step Checkout addon. Then, go to Design - Layouts - Checkout (Layout) - Click on the gear icon of the main grid - in the wrapper selection, select none instead of lite checkout. https://prnt.sc/o21vvh

 

Yeah.. I did all of that and it didn't work. Even after deleting cache, etc. I tried it on two different computes and 3 browsers. I had to roll back to fix it.


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Posted 16 June 2019 - 09:22 AM #135

In our situation: 
Lot's of customers order a present for someone else.
So they need an invoice address for the invoice and a shipping address to send the package to.
 

 

 

Exactly vert normal during the holiday season


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  • mumbomedia
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Posted 16 June 2019 - 12:28 PM #136

I bet Simtech is coming soon with a very expensive "Invoice and shipping address" plugin ;-)

In all seriousness.
Multiple addresses gone completely?
And old checkout is still possible?



 



 
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Posted 17 June 2019 - 05:33 AM #137

And old checkout is still possible?

 

Yes, you can find the Step-by-Step Checkout [Deprecated] module in the admin panel

 

https://docs.cs-cart...kout/index.html


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  • Daniel1003
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Posted 17 June 2019 - 10:18 AM #138

I don't know why you decided that Amazon absolutely has billing address.

Can you please post the screenshot with billing address? Because in my profile I did not find any mention of billing address.

 

You can find your billing adress in the payment section not in the adress section.

Here a screenshot from an order from my privat amazon account where i choose to ship the order to my office.

 

 

We have old checkout for now. But I won't bring the billing address back just "because". There should be a reason for this.

 

What is with all the reasons we told you? Will you ignore them?
We need billing adress for:

  • 1. for gurantee process with manufactorer (the customer needs an Invoice to prove he bought the product)
     
  • 2. the customer ask for, it is his right to get an correct invoice, and we have customer who wants an invoice. It is not in my opinion to aks if he really needs. Maybe he want to resell it, or he need a proof for insurance.
     
  • 3. export to erp system
     
  • 4. goverment for taxes. I have to create an invoice for every order, and when the shipping adress is different from buyer adress, i have to wrote this in the invoice to proof the tax is calculate correct. This is no "you can do" case.  i have to do it!

Please tell me, why these reasons not acceptable for you?

 

Many customers, developer and ressellers told you in this post we need two kind of adresses (billing and shipping) for the customer, why are you dont believe us? What is the reason for?


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  • Daniel1003
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Posted 17 June 2019 - 11:19 AM #139

Step by step checkout is outdated. The easier checkout is - the more conversional it is. Checkout should be as simple as only possible, and besides it should be displayed correctly on any kind of device - PC, Tablet, Mobile. That is how we get our new checkout. 

Old checkout, the one that was up to 4.9.3 is deprecated and will be discontinued in one of the future versions.

 

When you can develop a great onepage checkout im totaly fine with it.

But actual your checkout is not great.

e.g. the zip code problem, or the giftcode field on mobil is now under the "place order" button. This is not simple or convenient.


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Posted 17 June 2019 - 03:07 PM #140

So I see that 4.10.2 is out but not showing in the upgrade section... we don't have to install .1 first do we?


Brad G

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