[shoppingmantra]

Most likely this is server related and not CSC.  Your log shows at least 2 different companies (cs-commerce.com and cs-cart.com) that are not responding to your request.  I can only assume that these are being blocked somehow.

but the mod_security has been removed and my server is not using any firewall

[shoppingmantra]

can anyone help on this issue?

[soft-solid]

Hello

 

1. Maybe try disable all thirty party addons and try again.

2. Please check your config.php file and find  updates_server variable.

 

Best regards

Robert

[shoppingmantra]

Hello

 

1. Maybe try disable all thirty party addons and try again.

2. Please check your config.php file and find  updates_server variable.

 

Best regards

Robert

Hi,

Thanks for the reply.

Here is the details as pe rmy config.php file

// Updates server address

$config['updates_server'] = 'http://updates.cs-cart.com';

[soft-solid]

Hello

Please send PM access to admin panel to investigation problem.

 

Best regards

Robert

[shoppingmantra]

Hello

Please send PM access to admin panel to investigation problem.

 

Best regards

Robert

Sent you th PM.

Thank you so much

[The Tool]

The latest version has a secure connection so you may want to try that. https://updates.cs-cart.com

[shoppingmantra]

The latest version has a secure connection so you may want to try that. https://updates.cs-cart.com

Thanks. Done it but didn't work

[eComLabs]

As far as I can see, you are waiting from April. Buy some support points and ask support team to solve the issue

[shoppingmantra]

As far as I can see, you are waiting from April. But some support points and ask support team to solve the issue

yes exactly. I'm ready to buy points but the issue is that they have put me on negative balance. They have debited my account without notifying me which is an issue, theu must inform the client before charging his account. So now before adding new support points they will settle the negative balance first.

[eComLabs]

yes exactly. I'm ready to buy points but the issue is that they have put me on negative balance. They have debited my account without notifying me which is an issue, theu must inform the client before charging his account. So now before adding new support points they will settle the negative balance first.

 

Wow! Bad style