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Payments Incompleat Rate Topic   - - - - -

 

Posted 14 February 2019 - 04:52 PM #1

if customer payments are successful i am not getting the notification from the payment gateway

and the order is marked incomplete so i dont even no i have it.

 

If a payment fails i get the notification email (Notification Of Hosted Payment Form Error) back from the payment gateway. 

Anyone no what the problem might be.

 

 



 
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Posted 15 February 2019 - 05:29 AM #2

Each order is added to database with the Incomplete status. When order status is changed to Open (for offline payment method) or Processed/ Failed (for online payment methods). So notification about Incomplete status is not meaningful


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  • tbirnseth
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Posted 15 February 2019 - 06:11 AM #3

Each order is added to database with the Incomplete status. When order status is changed to Open (for offline payment method) or Processed/ Failed (for online payment methods). So notification about Incomplete status is not meaningful

If communication between provider and your server fails (like response to payment request), orders will remain as incomplete.  In general, an order should not be incomplete for more than a few seconds.  If so, it indicates a problem (as the OP indicates) and they feel notification is needed.

 

Sounds reasonable to me.  But time in incomplete status should probably be like an hour.


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Posted 15 February 2019 - 08:26 AM #4

If communication between provider and your server fails (like response to payment request), orders will remain as incomplete.  In general, an order should not be incomplete for more than a few seconds.  If so, it indicates a problem (as the OP indicates) and they feel notification is needed.

 

Sounds reasonable to me.  But time in incomplete status should probably be like an hour.

Yes there seems to be a problem with the response from the provider when the order is made and payment is successful. This problem has only started since updating from 4.8.2.SP2 to 4.9.2 /SP1/SP2/SP3/SP4  - so thinking it may be related to this it only affects card provider - paypal is working fine 



 

Posted 15 February 2019 - 10:51 AM #5

Yes there seems to be a problem with the response from the provider when the order is made and payment is successful. This problem has only started since updating from 4.8.2.SP2 to 4.9.2 /SP1/SP2/SP3/SP4  - so thinking it may be related to this it only affects card provider - paypal is working fine 

just done a test order and payment goes to card prosser fine and completes then you are not return to store but

you get this message from cart ( service unavailable / sorry, service is temporarily unavailable ) as though the store is closed

and the order is in incomplete status.

 

Why are incomplete orders permanently hidden you have to select them from the menu.



 
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Posted 15 February 2019 - 02:04 PM #6

just done a test order and payment goes to card prosser fine and completes then you are not return to store but

you get this message from cart ( service unavailable / sorry, service is temporarily unavailable ) as though the store is closed

and the order is in incomplete status.

 

 

Check server error logs for error message and post it here


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  • tbirnseth
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Posted 15 February 2019 - 07:37 PM #7

Or right-click the Service Unavailable page and select 'inspect'.  The PHP errors (or whatever exception) should be listed in the comments of that page.


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Posted 19 February 2019 - 01:25 PM #8

Please find the PHP error after inspecting the Service Unavailable page you receive after processing the payment.

 

It is definitely a card save (My Payment Gateway) error. I assume it might the script that is meant to send back to cs cart that is causing the problem now. 

 

As mentioned previously since the updates I did, it seems to have broken.

Attached Thumbnails

  • network-error.GIF
  • header-output-cardsave-error.GIF


 

Posted 22 February 2019 - 10:00 AM #9

Please find the PHP error after inspecting the Service Unavailable page you receive after processing the payment.

 

It is definitely a card save (My Payment Gateway) error. I assume it might the script that is meant to send back to cs cart that is causing the problem now. 

 

As mentioned previously since the updates I did, it seems to have broken.

An one no a fix please


Check server error logs for error message and post it here

Hi i have added the log thanks.



 
  • galtinbaeva
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Posted 22 February 2019 - 12:26 PM #10

Please find the PHP error after inspecting the Service Unavailable page you receive after processing the payment.

 

It is definitely a card save (My Payment Gateway) error. I assume it might the script that is meant to send back to cs cart that is causing the problem now. 

 

As mentioned previously since the updates I did, it seems to have broken.

 

Hello,

 

What return URL did you specify in the payment request?


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Posted 22 February 2019 - 05:29 PM #11

An one no a fix please


Hi i have added the log thanks.

No log attached


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Posted 25 February 2019 - 07:06 AM #12

Try to contact CardSave support team with the second screenshot. Possibly something was changed on their side or CS-Cart uses outdated integration


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Posted 25 February 2019 - 10:07 PM #13

Hello,

 

What return URL did you specify in the payment request?

Hi,

 

Where can I find the return URL?

 

Thanks



 

Posted 25 February 2019 - 10:10 PM #14

No log attached

header-output-cardsave-error.GIF
network-error.GIF

 

network-error.GIF


 
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Posted 26 February 2019 - 05:27 AM #15

Hi,

 

Where can I find the return URL?

 

Thanks

 

Please show us the Elements tab of code inspector on this Service Unavailable page. The issue should be displayed there.


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Posted 28 February 2019 - 09:08 PM #16

Please show us the Elements tab of code inspector on this Service Unavailable page. The issue should be displayed there.

Hi,

 

This is the URL you are directed to for the payment gateway:

https://mms.cardsave...aymentForm.aspx

 

This is also the error displayed under the 'Elements' tab.

Attached Thumbnails

  • elements-error.GIF


 

Posted 28 February 2019 - 09:11 PM #17

Hi,

 

This is the URL you are directed to for the payment gateway:

https://mms.cardsave...aymentForm.aspx

 

This is also the error displayed under the 'Elements' tab.

 

Do you need the request URL as well?

https://easygardenwa...80&OrderID=2592



 

Posted 05 March 2019 - 07:58 AM #18

Please show us the Elements tab of code inspector on this Service Unavailable page. The issue should be displayed there.

Do you have a fix for this as we are losing so many orders



 
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Posted 05 March 2019 - 08:03 AM #19

Do you need the request URL as well?

https://easygardenwa...80&OrderID=2592

 

Hello,

 

Ask you server administrator to install mbstring PHP extension - https://secure.php.n...nstallation.php


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