Shippong Error Email

I'm getting a bunch of emails regarding shipping error.

UPS works fine on the front end of the site and is calculating shipping properly, and the UPS setting are the same as our other stores.

"Customers have experienced issues with receiving rates from the UPS shipping method. Please make sure that is configured properly and that the shipping rate calculation is correct "

Any idea how fix or stop this?

I'm getting a bunch of emails regarding shipping error.

UPS works fine on the front end of the site and is calculating shipping properly, and the UPS setting are the same as our other stores.

"Customers have experienced issues with receiving rates from the UPS shipping method. Please make sure that is configured properly and that the shipping rate calculation is correct "

Any idea how fix or stop this?

Hello!

You receive this message if shipping method returned an error more than 3 times. Please check UPS requests in CS-Cart logs to find out if errors actually occurred for this shipping method. If you are not concerned about these errors, you can disable "Shipping: request error" e-mail template on the Design->Email templates page (Administrator notifications tab).

Why would this being happening in the first place? What would cause the error?

I have this same problem with USPS. If you turn on Logging of Real Time Shipping errors, the administrator receive this email message for each request: "Customers have experienced issues with receiving rates from the USPS shipping method. Please make sure that is configured properly and that the shipping rate calculation is correct Customers have experienced issues with receiving rates from the USPS shipping method. Please make sure that is configured properly and that the shipping rate calculation is correct "

I currently offer my US domestic customers 3 USPS shipping options (First Class Parcels, Priority and Express) with realtime rates, so I get 3 email messages for EACH Cart View, for EACH new rate refresh by the customer, and EACH login by a customer with merch in his cart.

The CS-Cart logs show only the contents of the XML requests made to USPS.

The contents of each of the 3 requests made for every cart view for this test order (from my zip to my zip) is this:

array ( 'API' => 'RateV4', 'XML' => ' 
 
2 
 
	EXPRESS 
	44135 
	44135 
	0 
	5 
	 
	Regular 
	49 
 
 
	FIRST CLASS 
	PARCEL 
	44135 
	44135 
	0
	5 
	 
	Regular 
	49 
	False 
 
 
	PRIORITY 
	44135 
	44135 
	0
	5 
	 
	Regular 
	49 
 

	PARCEL
	44135
	44135
	0
	5
	
	Regular
	49
	False


	BPM
	44135
	44135
	0
	5
	
	Regular
	49


	LIBRARY
	44135
	44135
	0
	5
	
	Regular
	49


	MEDIA
	44135
	44135
	0
	5
	
	Regular
	49


	PRIORITY COMMERCIAL
	44135
	44135
	0
	5
	
	Regular
	49
	False


	STANDART POST
	44135
	44135
	0
	5
	
	Regular
	49
	False

', )

Where is the error?

Same results occur in ver 4.9.3 thru 4.11.1

Also, I don't understand why these XML requests need to be submitted for 8 different service, most that are not even offered by, or configured in, my store. I get why the request has to be made for each of the 3 configured and offered services - but not when you consider the contents of each of the requests...

Also, does it matter that every requested service states that the "Machinable" value is False, when all the services are set to Machinable = True?

I should mention that the rates provided by USPS are accurate and no customers have complained that they couldn't get a rate and in all the testing I've done, I've never encountered an actual "error".

Unfortunately I receive same shipping error for FedEx realtime shipping, as well

I've been able to stop the messages.

I’m building a new store and am only in test mode and was experiencing the same email messages. I was able to associate the emails to shipping methods that weren’t presented to the customer – e.g. a USA shipping address wouldn’t show international shipping methods and would therefore generate emails for all of the international methods (and vice versa).

In the Rates area (Administration>Shipping & taxes>Rates area), I disable each of the rates one by one until all were disabled and it still generated the emails. I then enable each of the rates and the messages have stopped. I cleared the admin cache just for good measures.

So, in my case I've been creating new shipping methods and new rates to build my store and it seems that disabling them all and then enabling them all has solved the issue.

UPDATE: I made changes to the Rates area and now all the emails have started again and I can't stop them this time. The emails are still only for the shipping methods that don't show due to county restrictions.