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Shippong Error Email Rate Topic   - - - - -

 
  • raceteam45
  • Junior Member
  • Members
  • Join Date: 03-May 07
  • 64 posts

Posted 04 January 2019 - 08:48 PM #1

I'm getting a bunch of emails regarding shipping error. 

UPS works fine on the front end of the site and is calculating shipping properly, and the UPS setting are the same as our other stores.

 

"Customers have experienced issues with receiving rates from the UPS shipping method. Please make sure that is configured properly and that the shipping rate calculation is correct "

 

Any idea how fix or stop this?



 
  • galtinbaeva
  • CS-Cart Expert
  • Authorized Reseller
  • Join Date: 06-Dec 13
  • 3312 posts

Posted 05 January 2019 - 06:01 AM #2

I'm getting a bunch of emails regarding shipping error. 

UPS works fine on the front end of the site and is calculating shipping properly, and the UPS setting are the same as our other stores.

 

"Customers have experienced issues with receiving rates from the UPS shipping method. Please make sure that is configured properly and that the shipping rate calculation is correct "

 

Any idea how fix or stop this?

 

Hello!

 

You receive this message if shipping method returned an error more than 3 times. Please check UPS requests in CS-Cart logs to find out if errors actually occurred for this shipping method. If you are not concerned about these errors, you can disable "Shipping: request error" e-mail template on the Design->Email templates page (Administrator notifications tab).


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